Maintenance - Service Supervisor

Stephensons Rental Services Inc.; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Service Supervisor to lead a team of technicians in maintaining high productivity and customer service standards. This role is pivotal in hiring and training new technicians, ensuring quality control, and fostering a culture of safety and accountability. With over 70 years of success, this company values its employees and invests in their growth through training and development opportunities. Join a supportive environment that guarantees competitive wages, benefits, and a commitment to your professional journey. If you are passionate about leadership and service excellence, this opportunity is perfect for you.

Benefits

Competitive hourly wages

Paid time off

Extended health care

Dental and vision care

Guaranteed 42.5 hours per week

Annual uniform and PPE allowance

Life insurance

RRSP matching

Discounted gym membership

Internal career development

Qualifications

• 5+ years of management experience in a related field.
• Experience in heavy equipment repair or equivalent.

Responsibilities

• Motivates and trains technicians to meet quality standards.
• Works with store managers to ensure adequate staffing.

Skills

Problem-solving skills

Employee relations management

Ability to work under pressure

Education

College diploma or equivalent experience

Tools

Microsoft Office

Dashboards

RMUI/TSS/WSS software

Job description

Stephenson’s Rental Services is a Canadian success story spanning over 70 years and 750 employees looking to expand our team with new diverse and talented individuals. We believe that simplicity is the key to unlocking greatness, and we push past obstacles that help you be your best. We live our values through Respect, Passion, Simplicity, Progressive Thinking and a Family Focus.

Why we’re thriving

We’re successful because we recognize that we are accountable to our employees, and they are at the heart of who we are. At Stephenson’s Rentals, we invest in the skills you have today and support you in exploring your growth through training, career development, and internal hiring. Over 25% of our staff Canada wide have been with us for over 10 years, and we are extremely proud to provide our unwavering commitment to becoming your destination employer.

Maintenance - Service Supervisor

Objective
The Service Supervisor works with region’s Technicians to ensure the successful productivity and customer service for the region. This role will have indirect authority over the Technicians and the responsibility of helping to hire Technicians for the region with the store managers, ensuring quality standards are fulfilled.

Qualifications:

• College diploma or equivalent experience.
• Minimum of 5 years of management experience.
• Minimum of 5 years of heavy equipment repair experience or equivalent.
• Strong problem-solving skills and managing employee relations.
• Ability to work under pressure and meet tight deadlines.
• Strong proficiency with Microsoft Office, Dashboards, RMUI/TSS/WSS software.

Responsibilities:

• Motivates, coaches and trains technicians to exceed time & quality standards and comply with standard repair and maintenance processes.
• Works with store managers to ensure locations are adequately staffed based on skills and workload.
• Supports company initiatives to plan, measure and ensure continuous improvement of all service and maintenance performance metrics.
• Uses technology to track all relevant metrics and has a thorough understanding of how to hit the metrics and impacts if missed.
• Assists with hiring new Technicians in partnership with store managers.
• Assists onboarding all new Technicians in the region.
• Assists with schedules to focus on the backlog to ensure the region hits the unavailable equipment metric.
• Schedules Road Techs in the region and ensures quality and productivity hits metrics for company standards.
• Assists in evaluation of performance and promotability of team members.
• Conducts quarterly evaluations with the road tech.
• Identifies and provides necessary skills training and regular coaching.
• Promotes a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication.
• Promotes safety awareness.

Helping YOU Win

While you are doing what you’re best at for us, we work to support you through:

• Competitive hourly wages with bonus opportunities.
• Paid time off.
• Extended health care, dental and vision care after 3 months.
• Guaranteed 42.5 hours per week, with overtime availability.
• Annual uniform and PPE allowance.
• Life insurance and RRSP matching.
• Discounted gym membership and exclusive store discounts.
• Internal career development, mentorship, and apprenticeship options.

We are thankful to all applicants, and we will reach out to those that qualify.

Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process.