Maintenance planner / Customer service administrator

ZipRecruiter; Warwick; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading global company seeks a proactive and organized Customer Service Administrator to enhance their service team. The role includes overseeing customer support, managing schedules, and ensuring exceptional service levels. Join a supportive culture with opportunities for advancement, competitive pay, and additional perks.

Benefits

Competitive salary and annual bonus

Parking on-site

Team lunches

20 days plus BH, increasing with service

Qualifications

• Previous experience in customer service or administrative role required.
• Experience in scheduling/planning is a plus.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Oversee administrative assistance and support to customers and staff.
• Coordinate engineer diaries to ensure timely service delivery.
• Handle customer concerns professionally and escalate issues accordingly.

Skills

Organizational Skills

Communication Skills

Problem-solving

Multitasking

Tools

Microsoft Office

CRM Systems

Job description

Job Description

Scheduling and planning, managing inbox, logging calls, dealing with complaints Your new company Are you a proactive and organised individual with a passion for delivering exceptional customer service? Join a dynamic, global organisation based in Watford as a Customer Service Administrator and become a vital part of their service team. Your new role You will be overseeing administrative assistance and support to all customers, engineering staff and others within the business, ensuring that high standards of customer service levels are achieved.

Coordinate and manage engineer diaries to ensure timely service delivery. Accurately record incoming service requests and ensure they are actioned promptly. Monitor engineer attendance for SLA'S Handle customer concerns with professionalism, escalating issues to the appropriate teams for swift resolution Ensure all calls are dealt with quickly and efficiently at all times, within a minimum of 48 hours Producing daily escalation report for all outstanding issues What you'll need to succeed Previous experience in a customer service or administrative role Previous experience in a scheduling/ planning role Strong organisational skills and the ability to multitask in a fast-paced setting.

Excellent communication skills, both written and verbal. A calm and confident approach to problem-solving and complaint handling. Proficiency in Microsoft Office and CRM systems.

What you'll get in return A supportive and inclusive team culture. Opportunities for growth within a global organisation. Competitive salary and annual bonus Parking on-site Team lunches 20 days plus BH, increasing with every year of service What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4688899