Mail Services Associate

Foresters Financial Services, Inc.; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

Foresters Financial Services, Inc. recherche un candidat pour gérer les fonctions administratives liées au courrier. Ce poste est essentiel pour le soutien logistique des opérations, impliquant le traitement des envois et la communication avec les clients internes et externes. Le candidat idéal doit avoir une attention accrue aux détails et être capable de travailler dans un environnement dynamique.

Qualifications

• Excellente attention aux détails et capacité à respecter les normes de qualité.
• Capacité à travailler dans un environnement rapide et en constante évolution.
• Compétences en communication écrite et orale requises.

Responsibilities

• Traiter les envois et gérer la distribution du courrier entrant.
• Préparer et expédier le courrier vers les États-Unis et le Canada.
• Identifier les opportunités d'amélioration des processus.

Skills

Communication orale

Gestion du temps

Attention aux détails

Service à la clientèle

Capacité à travailler sous pression

Tools

Microsoft Office

Job description

This position is responsible for a variety of mail-related administrative functions to support the Foresters operations, not limited to, but including : Shipping / Receiving, inbound & outbound mail processing, returned mail as well as other tasks.

Job Description

Key Responsibilities

• Scan and capture all tracking details for outbound courier shipments.
• Support shipping and receiving function as required by handling incoming shipments, distributing mail to various internal customers, process all US and Canadian outgoing mail to be sent via Canada Post, USPS, ICS and FedEx.
• Handle sorting and distribution of incoming correspondence that is printed by a third party vendor and prepare outgoing mail using inserter machine
• Prepare and process all shipments for US and Canadian certificate packages
• Investigate and re-send returned US and Canadian mail as required.
• Prepare mailing labels for agent correspondence
• Support our internal and external business partners
• Maintenance of in-house inventory
• Proactively identify process improvement opportunites

Key Qualifications

• Excellent attention to detail ensuring quality standards are met at all times
• Ability to manage daily workflow to meet tight deadlines
• Must be able to work under minimal supervision and take ownership
• Ability to work in a fast paced and ever changing environment
• Receptive to feedback , ask s questions to obtain clarification
• Strong oral & written communication skills and customer service skills to internal & external clients.
• Knowledge and skill in the application of computer software programs and accurate data entry skills
• Ability to work effectively in a team environment or as an individual as required
• Knowledge of Microsoft Office application i.e. Excel, Outlook.
• Hours of operation are from 8am to 8pm, including Saturdays and Canadian Statutory holidays as required.

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [emailprotected] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.

About Us

Foresters Financial is an international financial services provider with a unique history that began in 1874 when we set out to provide access to life insurance for average, working families. More than 150 years later, we provide life insurance, savings, retirement and investment solutions that help families achieve long-term financial health and security.