Mail Services Associate

Foresters Financial; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading financial services company in Toronto seeks a Mail Services Associate to manage mail-related administrative tasks. Responsibilities include processing inbound and outbound mail, shipping support, and maintaining quality standards. Candidates should possess excellent attention to detail and strong customer service skills, making it an excellent opportunity within a supportive and inclusive environment.

Benefits

Equal Opportunity Employment and Inclusion commitment

Support for candidates with different abilities

Qualifications

• Ability to manage daily workflow to meet tight deadlines.
• Able to work under minimal supervision and take ownership.
• Knowledge of Microsoft Office applications.

Responsibilities

• Scan and capture tracking details for outbound courier shipments.
• Support shipping/receiving and process US and Canadian outgoing mail.
• Investigate and re-send returned US and Canadian mail as required.

Skills

Attention to detail

Customer service

Communication skills

Data entry

Tools

Microsoft Excel

Microsoft Outlook

Job description

Career Opportunity

Role Title Mail Services Associate Purpose of role This position is responsible for a variety of mail-related administrative functions to support the Foresters operations, not limited to, but including: Shipping/Receiving, inbound & outbound mail processing, returned mail as well as other tasks. Job Description

Key Responsibilities

• Scan and capture all tracking details for outbound courier shipments.

• Support shipping and receiving function as required by handling incoming shipments, distributing mail to various internal customers, process all US and Canadian outgoing mail to be sent via Canada Post, USPS, ICS and FedEx.
• Handle sorting and distribution of incoming correspondence that is printed by a third party vendor and prepare outgoing mail using inserter machine

• Prepare and process all shipments for US and Canadian certificate packages
• Investigate and re-send returned US and Canadian mail as required.
• Prepare mailing labels for agent correspondence
• Support our internal and external business partners
• Maintenance of in-house inventory
• Proactively identify process improvement opportunites

Key Qualifications

• Excellent attention to detail ensuring quality standards are met at all times
• Ability to manage daily workflow to meet tight deadlines
• Must be able to work under minimal supervision and take ownership
• Ability to work in a fast paced and ever changing environment
• Receptive to feedback , ask s questions to obtain clarification
• Strong oral & written communication skills and customer service skills to internal & external clients.
• Knowledge and skill in the application of computer software programs and accurate data entry skills
• Ability to work effectively in a team environment or as an individual as required
• Knowledge of Microsoft Office application i.e. Excel, Outlook.
• Hours of operation are from 8am to 8pm, including Saturdays and Canadian Statutory holidays as required.

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [e-mail] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.