M365 Senior Analyst

Interior Health Authority; Kelowna; Vor Ort; CAD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Employee & Family Assistance Program

Employer paid training/educationOpport

Employer paid vacation

Medical Services Plan

Employer paid insurance premiums

Extended health & dental coverage

Municipal Pension Plan

Work-life balance

Zusammenfassung

Interior Health Authority in Kelowna is seeking a M365 Senior Analyst to join the team on a full-time term basis at our Kelowna location. This position is expected to last until the 30th June 2027.

The role involves evaluating, planning, developing, installing, configuring, testing, maintaining, and training end-users on complex M365 services across multiple business areas. You will partner with provincial teams to align with standards and support ongoing M365 initiatives.

Aufgaben

• Provides day-to-day administration of M365 tools by performing duties such as overseeing incident and request tickets, establishing access and control guidelines, maintaining and monitoring related infrastructure, and developing standards and best practices for use of the systems, and acts as an escalation resource for complex technical issues.
• As a senior member of the team, provides guidance and advice to M365 Analysts regarding the implementation, configuration, maintenance and support of M365 services.
• Coordinates systems development projects meets with Managers to review current methodologies; identifies resource requirements; projects milestones and deliverables; conducts feasibility studies, cost/benefit analyses and project planning; maintains project documentation, evaluation criteria and authorizations.
• Develops specifications for M365 and integrated systems by performing duties such as gathering detailed information from user departments; developing and documenting systems and procedures by detailing system specifications; and preparing detailed implementation plans.
• Participates in provincial technical committees and working groups to provide Interior Health input and expertise on M365 tools; assists in developing, implementing and supporting provincial standards for new and existing technologies using project management methodologies. Acts as a liaison between provincial committees and Interior Health; tests and evaluates new equipment and procedures; makes recommendations and provides feedback and reports as necessary.
• Responsible for maintaining cloud and infrastructure components that support enterprise-wideM365 services including but not limited to the configuration and maintenance of settings, licensing, policies and groups within the M365 environment.
• Maintains the integrity and reliability of access to information within file systems and the M365 environment, including data protection, retention, backup, and recovery capabilities where applicable.
• Plans, evaluates, and implements new functionality deployed by Microsoft within the M365 environment
• Participates in the development of department standards, procedures and implementation of best practices.
• Liaises with vendors to ensure that software and system issues are resolved in a timely and cost-effective manner.
• Performs other related duties as assigned.

Kenntnisse

M365 Administration

Incident management

Project coordination

End-user training

Tools

M365 tools

Jobbeschreibung

Interior Health is looking for a M365 Senior Analyst to join the team on a full time term basis from our Kelowna location. This position is expected to last until the 30th June 2027

What We Offer

• Employee & Family Assistance Program
• Employer paid training/education opportunities
• Employer paid vacation
• Medical Services Plan
• Employer paid insurance premiums
• Extended health & dental coverage
• Municipal Pension Plan
• Work-life balance

About The Job

In accordance with the established vision and values of the organization, the M365 Senior Analyst is responsible for the evaluation, planning, development, installation, configuration, testing, maintenance, end-user training, and ongoing support of complex and integrated services supporting multiple business areas throughout Interior Health’s M365 environment.

This position plays an integral role in the development and sustainment of M365 tools, both in its current state and as the organization deploys additional tools and integrations, all performed according to established policies, procedures, and standards. This position will work closely with counterparts across the province on provincial initiatives and with key strategic partners to ensure M365 needs are met and maintained.

Typical Duties And Responsibilities

• Provides day-to-day administration of M365 tools by performing duties such as overseeing incident and request tickets, establishing access and control guidelines, maintaining and monitoring related infrastructure, and developing standards and best practices for use of the systems, and acts as an escalation resource for complex technical issues.
• As a senior member of the team, provides guidance and advice to M365 Analysts regarding the implementation, configuration, maintenance and support of M365 services.
• Coordinates systems development projects meets with Managers to review current methodologies; identifies resource requirements; projects milestones and deliverables; conducts feasibility studies, cost/benefit analyses and project planning; maintains project documentation, evaluation criteria and authorizations.
• Develops specifications for M365 and integrated systems by performing duties such as gathering detailed information from user departments; developing and documenting systems and procedures by detailing system specifications; and preparing detailed implementation plans.
• Participates in provincial technical committees and working groups to provide Interior Health input and expertise on M365 tools; assists in developing, implementing and supporting provincial standards for new and existing technologies using project management methodologies. Acts as a liaison between provincial committees and Interior Health; tests and evaluates new equipment and procedures; makes recommendations and provides feedback and reports as necessary.
• Responsible for maintaining cloud and infrastructure components that support enterprise-wideM365 services including but not limited to the configuration and maintenance of settings, licensing, policies and groups within the M365 environment.
• Maintains the integrity and reliability of access to information within file systems and the M365 environment, including data protection, retention, backup, and recovery capabilities where applicable.
• Plans, evaluates, and implements new functionality deployed by Microsoft within the M365 environment
• Participates in the development of department standards, procedures and implementation of best practices.
• Liaises with vendors to ensure that software and system issues are resolved in a timely and cost-effective manner.
• Performs other related duties as assigned.

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.