Luxury Store Team Lead: Sales, Service & Ops

Laurelton Jewelry; Vancouver; Hybrid; CAD 90,000 - 126,000; Full time

Job summary

Tiffany & Co. in Vancouver seeks a Team Manager to support the Director in leading sales, operations, and security teams. They will mentor staff, act as a Guest Experience Manager, and oversee store operations in the Director's absence.

The role emphasizes client-focused leadership, coaching on the sales floor, and driving customer service excellence to elevate the Tiffany brand experience.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience.
• Proven track record in sales generation, managing the achievement of sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).

Responsibilities

• Manage and motivate the team to consistently achieve or exceed store sales target.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Lead, model and coach based on client feedback and elevate the Tiffany Experience Index (TEI).
• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are delivered at all times.
• Optimize hospitality and store amenities to create unique experiences.
• Take action on TEI performance and client feedback to improve customer service.
• Attract, hire, and retain top talent to cultivate a climate of high performance.
• Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
• Leverage training and development offerings to effectively support growth and development to drive performance.

Skills

Retail Store Management

Team Leadership

Sales Leadership

Client Relationships

Microsoft Office

POS System

Education

College/University Degree

Graduate Gemologist (GIA)

Tools

POS System

Microsoft Office

Visio

Job description

Tiffany & Co. in Vancouver seeks a Team Manager to support the Director in leading sales, operations, and security teams. They will mentor staff, act as a Guest Experience Manager, and oversee store operations in the Director's absence.

The role emphasizes client-focused leadership, coaching on the sales floor, and driving customer service excellence to elevate the Tiffany brand experience.