Luxury Market Sales Director: Drive Growth & Client Delight

LVMH; Vancouver; On-site; CAD 160,000 - 225,000; Full time

Job summary

Tiffany & Co. is seeking a Market Sales Director to lead several stores within a defined Vancouver market, driving sustainable sales growth, premium client experience, and disciplined operations.

You will align global strategies with market priorities, build high-performing teams, and lead transformation initiatives across locations. As a hands-on leader, you will recruit and develop talent, manage budgets, and embed a culture of accountability and clienteling excellence.

Qualifications

• 10+ years of luxury/consumer goods retail management experience.
• Recent business unit or general management experience.
• Knowledge and experience of luxury/consumer goods, including jewelry, apparel, accessories, or cosmetics.
• Strong business and financial acumen.
• Track record of leading and inspiring retail teams to maximize sales, operating efficiencies, and bottom-line profit.
• Strong leader with ability to attract and develop top diverse talent.
• Strong conceptual thinker with pragmatic day-to-day operations planning.
• Strong problem solver with decision-making ability.
• Client-centric with ability to drive a premium shopping experience in all stores.
• Bachelor’s degree in a related field preferred.
• Proven ability to develop new client opportunities and maintain client relationships while ensuring brand recognition and market penetration.

Responsibilities

• Own and drive sales performance across the assigned market with targets and growth.
• Translate global/regional strategy into market-level priorities with disciplined execution.
• Drive business through key product categories and initiatives, focusing on Icon growth and client recruitment.
• Embed a precise commercial engine across locations: appointments, conversions, productivity.
• Leverage local tourism client dynamics to unlock growth opportunities.
• Apply financial discipline to performance and budgeting processes.
• Oversee market expenses with resource allocation and budgeting cycles.
• Establish a culture of clienteling and leadership development across stores.
• Engage with top clients and mentor Store Directors and leaders.
• Deliver a best-in-class luxury client experience across touchpoints.

Skills

Retail management

Leadership

Business acumen

Clienteling

Strategic planning

Strategic thinking

Problem solving

Clienteling focus

Business development

Brand awareness

Education

Bachelor's degree

Job description

Tiffany & Co. is seeking a Market Sales Director to lead several stores within a defined Vancouver market, driving sustainable sales growth, premium client experience, and disciplined operations.

You will align global strategies with market priorities, build high-performing teams, and lead transformation initiatives across locations. As a hands-on leader, you will recruit and develop talent, manage budgets, and embed a culture of accountability and clienteling excellence.