Luxury Retail Store Manager — Lead, Inspire & Grow

Swarovski; Winnipeg; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts on Swarovski

Paid volunteering leave

Employee assistance program

Career development opportunities

Leadership training

Job summary

Swarovski Canada is seeking a Store Manager to lead a high-performing team in Winnipeg, delivering exceptional customer experiences and driving commercial success while upholding Swarovski's luxury standards.

You will recruit, onboard, and coach talent, set ambitious targets, and oversee inventory, cash handling, and loss prevention. This role requires strong leadership and a customer-focused mindset in a premium retail environment.

Qualifications

• 3+ years of experience in multicultural retail environments, luxury fashion, cosmetics, or lifestyle brands.
• Excellent leadership, coaching, and team development skills.
• Digital proficiency and strong operational know-how.
• Customer-focused, curious, empathetic, and results-driven with a commercial mindset.

Responsibilities

• Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service.
• Build strong customer relationships and promote loyalty programs.
• Recruit, onboard, and coach talent, securing succession plans.
• Set and manage individual and team targets, proactively assessing performance.
• Oversee store operations: inventory, cash handling, loss prevention, and compliance.
• Ensure implementation of all Swarovski policies, procedures, and standards.

Skills

Leadership

Coaching

Team development

Digital proficiency

Customer focus

Commercial mindset

Job description

Swarovski Canada is seeking a Store Manager to lead a high-performing team in Winnipeg, delivering exceptional customer experiences and driving commercial success while upholding Swarovski's luxury standards.

You will recruit, onboard, and coach talent, set ambitious targets, and oversee inventory, cash handling, and loss prevention. This role requires strong leadership and a customer-focused mindset in a premium retail environment.