Store Manager - Full Time - Winnipeg, Premium Outlet, MB

1630 Swarovski Canada Limited; Winnipeg; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Recognition awards

Employee discounts

Volunteering leave

Employee assistance program

Leadership training

Career development

Job summary

Swarovski Canada Limited is seeking a Store Manager to lead a luxury retail team in a dynamic Canadian market. You will drive sales, deliver exceptional service, and maintain store standards across your team.

You’ll recruit, coach, and develop talent, manage inventory and operations, and uphold Swarovski policies while promoting loyalty programs and customer engagement.

Join a global brand renowned for craftsmanship, with career development opportunities and inclusive, supportive leadership.

Qualifications

• 3+ years of experience in multicultural retail, luxury fashion, cosmetics, or lifestyle brands.
• Excellent leadership, coaching, and team development skills.
• Digital proficiency and strong operational know-how.
• Customer-focused, empathetic, and results-driven team player with a commercial mindset.

Responsibilities

• Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service
• Build strong customer relationships and promote loyalty programs
• Recruit, onboard, and coach talent, ensuring succession plans
• Set and manage individual and team targets, proactively assessing performance
• Oversee store operations: inventory, cash handling, loss prevention, and compliance
• Ensure implementation of Swarovski policies, procedures, and standards

Skills

Leadership

Team development

Customer service

Digital proficiency

Operations

Job description

At Swarovski, your leadership matters, your vision drives success, and your work shapes exceptional luxury moments in every store experience. Ready to lead with purpose at one of the most iconic brands in fashion and design? Join our retail team and drive a culture where creativity, customer service, and team spirit shine with brilliance. As a Store Manager, you'll lead your team with passion, nurturing team spirit, delivering exceptional customer experiences, and driving commercial success. You'll be a Swarovski advocate, inspiring excellence and supporting your team's growth every day.

About the Job

• Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service
• Build strong customer relationships and promote loyalty programs
• Recruit, onboard, and coach talent, securing succession plans
• Set and manage individual and team targets, proactively assessing performance
• Oversee store operations: inventory, cash handling, loss prevention, and compliance
• Ensure implementation of all Swarovski policies, procedures, and standards

About You

• 3+ years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands
• Excellent leadership, coaching, and team development skills
• Digital proficiency and strong operational know-how
• A winning personality to easily establish a trustful relationship and empower others
• Customer-focused, curious, empathetic, and results-driven team player with a commercial mindset
• English skills

What We Offer

You can expect a range of benefits, including:

• Recognition awards that celebrate your achievements
• Exclusive employee discounts on Swarovski products
• Paid volunteering leave to support causes you care about
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Comprehensive product, personal and leadership skills training to help you grow

Opportunities for career development

Many of our Store Managers grow into Flagship Store Manager, District Manager, Trainer, Visual Merchandiser, Customer Service, or Sales Operations Manager roles. We support your development so you can build a career that matches your ambitions.

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

Swarovski Canada Limited supports the full inclusion of persons with Disabilities as set out in the Human Rights Code and the Disabilities Act of Accessibility for Ontarians Disability Act (AODA), AMA – Accessibility Manitobans Act and the DPC Disabled Persons Commissions Act. Disability related accommodation is made available on request. Please advise us if you have any questions or should you require our materials in an alternate format by contacting us at [e-mail].

Swarovski Canada Limited appuie l'inclusion complète des personnes handicapées, tel que prévu dans le Code des droits de la personne de l'Ontario et la Loi 2005 sur l'accessibilité pour les personnes handicapées de l'Ontario, la Loi sur l'accessibilité des Manitobains et la Disabled Persons Commission Act de la Nouvelle-Écosse. Mesures d'adaptation disponibles sur demande. Si vous avez des questions ou besoin de matériel adapté, veuillez communiquer avec nous, à [e-mail].

Relevant for Canada only: Nova Scotia - Disabled Persons Commissions Act (DPC) Manitoba - Accessibility Manitobans Act (AMA) Ontario - Accessibility for Ontarians Disability Act (AODA)

Swarovski Canada Limited supports the full inclusion of persons with Disabilities as set out in the Ontario Human Rights Code and the Accessibility for Ontarians Disability Act (AODA). Disability related accommodation is made available on request. Please advise us if you have any questions or should you require our materials in an alternate format