Luxury Retail Store Lead - Team Coach & Sales

Swarovski; Kitchener; On-site; CAD 55,000 - 68,000; Full time

Benefits offered by this job

Recognition awards

Exclusive employee discounts

Paid volunteering leave

Global employee assistance program

Leadership training & career growth

Job summary

Swarovski Canada is seeking an Assistant Store Manager to lead a high-performing team in a luxury retail environment. You will deliver exceptional customer experiences, coach staff, and drive sales to meet store targets while ensuring smooth operations and compliance.

The role emphasizes leadership, teamwork, and a dedication to brand standards across in-store service, inventory control, and day-to-day store management.

Qualifications

• 1–2 years of experience in multicultural retail environment.
• Experience leading or coaching a small team.
• Excellent customer service skills and digital proficiency.

Responsibilities

• Act as a role model, delivering outstanding customer service and brand experience.
• Coach, motivate, and onboard team members to maximize performance.
• Support recruitment, talent development, and employee relations.
• Drive sales and support monthly plans and targets.
• Oversee store operations, including inventory, cash handling, and compliance.

Skills

Leadership

Customer service

Coaching

Recruitment

Digital proficiency

Job description

Swarovski Canada is seeking an Assistant Store Manager to lead a high-performing team in a luxury retail environment. You will deliver exceptional customer experiences, coach staff, and drive sales to meet store targets while ensuring smooth operations and compliance.

The role emphasizes leadership, teamwork, and a dedication to brand standards across in-store service, inventory control, and day-to-day store management.