Brilliant Luxury Retail Advisor - Customer Experience

Swarovski; Edmonton; On-site; CAD 35,000 - 52,000; Full time

Benefits offered by this job

Recognition awards

Employee discounts

Volunteer leave

Wellbeing program

Training & development

Career growth

Job summary

Swarovski is seeking a Sales Consultant to deliver outstanding customer service, tell compelling brand stories, and build lasting connections with shoppers in a vibrant retail setting.

You will promote loyalty programs, hit individual and team sales targets, and collaborate with colleagues to maintain a welcoming store environment while staying updated on product knowledge and using retail technology.

Qualifications

• Excellent customer service skills.
• Experience in a multicultural retail environment.
• Passionate about fashion, luxury, or lifestyle brands.
• Digitally savvy and comfortable using retail technology.
• Confident expressing individuality and bringing creative ideas to the team.

Responsibilities

• Deliver outstanding customer service and create emotional connections through storytelling.
• Build trust and lasting relationships with customers, promoting loyalty programs.
• Achieve individual and team sales goals, taking accountability for results.
• Collaborate with your team to create a welcoming, organized store environment.
• Stay up to date with brand products knowledge, using digital tools to enhance the customer experience.

Skills

Customer service

Storytelling

Multicultural experience

Retail tech

Team player

Education

High school diploma or equivalent

Tools

POS system

Retail software

CRM

Job description

Swarovski is seeking a Sales Consultant to deliver outstanding customer service, tell compelling brand stories, and build lasting connections with shoppers in a vibrant retail setting.

You will promote loyalty programs, hit individual and team sales targets, and collaborate with colleagues to maintain a welcoming store environment while staying updated on product knowledge and using retail technology.