Luxury Retail Store Manager: Lead Experience & Growth

SWAROVSKI; Toronto; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Swarovski products discounts

Employee Assistance Program

Volunteering leave

Learning and development programs

Job summary

Swarovski Canada is seeking a committed Store Manager to lead a high-performing team in a luxury retail environment in Toronto. You will recruit, coach and motivate staff, drive sales, and ensure outstanding service that reflects the Swarovski brand.

In this role you will build a loyal customer base, manage daily operations, and deliver an exceptional brand experience across all interactions. The position offers opportunities to grow with a global luxury brand and benefit from a comprehensive

Qualifications

• Worked in a multi-cultural retail environment with a minimum of 3 years’ experience.
• Experience in luxury, Fashion/Cosmetics/Lifestyle Brands.
• Excellent and proven leadership and coaching skills.
• Digital proficiency.
• A winning personality to easily establish trust relationships with customers, teams and stakeholders
• English skills

Responsibilities

• Strive for excellence and go beyond in every customer interaction to deliver an exceptional customer experience
• Build a loyal portfolio of existing and new customers
• Recruit, lead and grow a team with a growth mindset, passion and enthusiasm
• Exceed personal and team service and sales targets
• Be the driving force behind new and ongoing service and sales opportunities — directly impacting our growth and success.

Skills

Retail leadership

Luxury brand experience

People management

Customer service

Digital proficiency

English proficiency

Job description

Swarovski Canada is seeking a committed Store Manager to lead a high-performing team in a luxury retail environment in Toronto. You will recruit, coach and motivate staff, drive sales, and ensure outstanding service that reflects the Swarovski brand.

In this role you will build a loyal customer base, manage daily operations, and deliver an exceptional brand experience across all interactions. The position offers opportunities to grow with a global luxury brand and benefit from a comprehensive