Luxury Fashion Sales Associate & Client Concierge

Michael Kors; Milton; On-site; CAD 24,000 - 29,000; Full time

Job summary

Michael Kors is seeking associates in Canada to join our retail team in Milton. The role focuses on achieving sales goals, delivering exceptional customer service, and maintaining the look and organization of the selling floor and stockroom.

Responsibilities include knowledge of merchandise, processing sales, handling shipping and alterations where applicable, and ensuring client satisfaction through attentive service.

Qualifications

• 2 years retail experience

Responsibilities

• Meet sales goals
• Utilize the elevated levels of sales and service to maximize sales performance
• Demonstrate an in-depth knowledge of the merchandise
• After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction
• Comply with all sales related policies and procedures
• Maintain a keen interest in the fashion industry and market trends
• Provide the highest level of customer service
• Build and maintain repeat clientele; utilize client book
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
• Keep selling floor and merchandise neat, organized and stocked
• Assist in the maintenance of all inventory in the stockroom and on the selling floor
• Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/ receiving related paperwork
• Participate in inventories
• Comply with all Point-of-Sale policies and procedures
• Properly execute all relevant register functions
• Ensure image and grooming standards are professional and reflective of the brand image, at all times
• Adhere to work schedule, inclusive of time and attendance
• Participate in all relevant training and development seminars, programs and meetings as directed by store management
• WORK EXPERIENCE 2 years retail experience

Job description

Michael Kors is seeking associates in Canada to join our retail team in Milton. The role focuses on achieving sales goals, delivering exceptional customer service, and maintaining the look and organization of the selling floor and stockroom.

Responsibilities include knowledge of merchandise, processing sales, handling shipping and alterations where applicable, and ensuring client satisfaction through attentive service.