Loyalty Program Associate Specialist - Hybrid

Canon Canada; Brampton; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading company in imaging and printing solutions is seeking a Loyalty Program Associate Specialist to enhance customer experiences and drive revenue for their Corporate Perks Program. In this hybrid role, you will collaborate with various departments to develop customer-oriented strategies, promote partner programs, and analyze sales data. The position offers flexibility with remote work opportunities and comprehensive employee benefits, making it an ideal environment for both personal and professional growth.

Benefits

Comprehensive health coverage

Life insurance and wellness programs

Matching RRSP contribution

Tutition Assistance Program

Free coffee and snacks

Employee gym and fitness centre

Qualifications

• Minimum 3 years' experience in sales or marketing.
• Intermediate skills in Excel for data analysis.
• Ability to interpret customer data.

Responsibilities

• Develop customer experience plans for Perks programs.
• Promote Corporate Partner program and facilitate sign-ups.
• Monitor and analyze Corporate Partner Program sales and KPIs.

Skills

Analytical skills

Time management

Process management

Fluency in French

Education

Post-secondary education in Business or related fields

Tools

SalesForce

MS Office

Job description

Overview

Loyalty Program Associate Specialist - Hybrid

• Do you thrive on creating exceptional customer experiences that drive loyalty and growth?
• Are you passionate about building relationships and promoting programs that enhance customer retentions?
• Do you enjoy working in the field, engaging with customers and sales teams to drive program success?

#LIS#

As the Loyalty Program Associate Specialist, you will report to the Sr. Manager of Strategy and Sales Enablement and be responsible for contributing to a seamless customer experience and increased revenue generation for the Canon Corporate Perks Program.

Responsibilities

Key Responsibilities:

• Developing customer experience plans for Perks programs in collaboration with Sales, Service, Marketing and Business Planning.
• Focusing on action items such as program positioning, in-field tools, promotional programs, and offers.
• Promoting the Corporate Partner program to targeted customers using SalesForce and attending customer meetings.
• Facilitating sign-ups for existing Canon customers and coordinating corporate account creations.
• Training new program partners on Canon’s Corporate Partner Program and assisting with individual employee account creations.
• Recommending and receiving high-impact Corporate Partner Program communication materials and delivering them to potential and existing program partners
• Monitor Corporate Partner Program sales data, customer data (including trends), and Key Performance Indicators (KPIs), and gather market intelligence for program improvements.
• Provide input to management regarding KPIs' development, monitor those KPIs, and prepare reports relating to DSD Customer Experience Programs.

Qualifications

To Succeed, You Will Need:

• Post-secondary education in Business or related fields.
• A minimum of 3 years' experience in the sales or marketing department is required.
• Ability to use analytical skills to interpret customer data.
• Intermediate time management/multi-tasking abilities to manage competing priorities and projects
• Basic process management skills for following established processes
• Intermediate MS Office, particularly PowerPoint for presentations and Excel for data filtering (pivot tables)
• Basic SalesForce, Magnolia
• Fluency in both French and English is an asset

Why Join?

HYBRID WORK

• We offer a Hybrid work schedule. You will be in the office Mondays and Wednesdays each week, and can work from home for the remainder of the week (subject to specific business needs requiring office attendance)
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit-Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• Free coffee and snacks
• On-site cafeteria and outdoor patio
• Employee gym and fitness centre
• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement
• Employee Appreciation Event