Breakfast Associate

MasterBUILT Hotels ltd; Fort St. John; On-site; CAD 1,929,000 - 2,480,000; Part time

Job summary

MasterBUILT Hotels ltd, in Fort St. John, BC, is recruiting a part-time Breakfast Associate for Microtel Inn & Suites by Wyndham Fort St. John.

The role focuses on maintaining the breakfast area, guest satisfaction, and adherence to safety and brand standards, with early mornings and weekend availability required. The ideal candidate has 1–2 years in customer service, a positive attitude, and strong interpersonal skills.

Qualifications

• 1-2 years of experience in a customer service-oriented role.
• Previous host/hostess experience an asset.

Responsibilities

• Meet and greet guests and provide a friendly welcome.
• Keep breakfast area clean and equipment in working order.
• Maintain guest satisfaction and respond to inquiries.
• Enforce safety and security procedures and report suspicious activity.
• Assist with ordering supplies for the breakfast bar as needed.
• Present yourself professionally and uphold brand standards.

Skills

Customer service

Team player

Interpersonal skills

Positive attitude

Education

High School Diploma or GED

Job description

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 19 of the past 20 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

New Opportunity:

BREAKFAST ASSOCIATE

Microtel Inn & Suites by Wyndham Fort St. John, BC

Reporting to the Rooms Division Manager or their designate, the Breakfast Associate will be responsible for maintaining the breakfast area to ensure guest comfort and enjoyment, as well as 100% Guest Satisfaction guarantees, quality assurance standards and guest security and safety.

This is a part-time position that requires availability to work early mornings and weekends.

RESPONSIBILITIES:

• Meet and greet guests
• Ensure the breakfast area is free of debris, and all equipment is in working order
• Maintain the satisfaction of all guests
• Enforce safety and security procedures of the hotel by key control, reporting suspicious activity or persons, and locking all storage areas
• Write maintenance notices for all equipment in need of attention, repair or replacement
• Display all food items in accordance to brand standards and in a manner that will ensure guest satisfaction
• Promote guest loyalty through actions, speech and mannerisms
• Provide or locates the answer to all guest inquiries
• Follow all vendor and supplier recommendations, and local codes, concerning food safety and handling
• Present her or himself in a professional manner
• Assist with or manage ordering of supplies necessary for the efficient running of the breakfast bar
• Report suspicious activity by guests or others and observes all security and safety measures
• Other relevant duties as required

QUALIFICATIONS:

Experience Required

• 1-2 years of experience in a customer service-oriented role
• Previous host/hostess experience an asset

Mission Critical Competencies

• Ability to demonstrate being a team player
• Excellent customer service and interpersonal skills
• A fun, positive attitude with a sense of humour
• Committed to realizing all our Core Pillars (core values)

Desired Education

• A High School Diploma or GED required

WORKING CONDITIONS:

• Fun working environment, committed to realizing our Core Pillars
• May be required to lift items up to 30 lbs.