Lot Associate Part Time (ORANGEVILLE)

The Home Depot; Orangeville; Vor Ort; CAD 2.562.000 - 2.700.000; Vollzeit

Zusammenfassung

The Home Depot in Ontario, Canada is seeking a Lot Associate to help customers by loading orders into vehicles and keeping the parking area safe and welcoming. You’ll engage customers using the GET model and ensure a positive first and last interaction with shoppers.

Responsibilities include maintaining carts, asking about projects to assess needs, and helping load merchandise securely while following safety rules. Flexibility for evenings and weekends is required.

Qualifikationen

• Highschool Diploma or Equivalent
• 1 to 2 years Retail experience

Aufgaben

• Load orders into customer vehicles and maintain a safe, welcoming parking lot
• Follow GET Model of customer service: Greeting, Engaging, Thanking
• Maintain carts near store entrance
• Ask open-ended questions to determine customer needs and loading requirements
• Assist customers with loading and securing merchandise in vehicles
• Ensure exits/loading areas are clear and safe
• Follow Safety and Loss Prevention policies and procedures
• Communicate effectively with customers and team members
• Support front end supervisor and adapt to flexible schedule

Kenntnisse

Interpersonal skills

Organizational skills

Attention to detail

Ausbildung

Highschool Diploma or Equivalent

Jobbeschreibung

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

Key Responsibilities:
Ensures Customer Satisfaction

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Maintain a sufficient quantity of carts near the entrance of the store.
• When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
• Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
• Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.

Maintains Safety and Security

• Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
• Follows all Safety and Loss Prevention policies and procedures.
• Using appropriate safety procedures with all equipment.

Competencies:

• Communicates Effectively
• Customer Focus

Skills:

• Interpersonal skills
• Organizational skills
• Attention to detail

Direct Manager/Direct Reports:

• Front End Supervisor

Travel Requirements:

• None

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Working in all weather conditions – frequent exposure to different weather conditions when loading and unloading product.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

• Highschool Diploma or Equivalent

Minimum Years of Work Experience:

• 1 to 2 years Retail experience

Minimum Leadership Experience:

• NA

Certifications:

• NA

Other Requirements/Assets:

• NA

The pay range for this position is between $18.60 - $19.60

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.