Lot Associate 3 Month Contract Part Time - WATERLOO

The Home Depot Canada; Waterloo; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading retail company is seeking a Lot Associate for a part-time, 3-month contract in Waterloo. The role involves loading orders into customer vehicles and ensuring a welcoming parking lot environment. Ideal candidates will have a high school diploma and some retail experience, along with strong customer service skills.

Qualifications

• High school diploma or equivalent required.
• 1 to 2 years retail experience preferred.

Responsibilities

• Load orders into customer vehicles and ensure parking lot safety.
• Follow Home Depot’s GET Model of customer service.
• Maintain carts near the store entrance.

Skills

Effective communication

Customer focus

Interpersonal skills

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Job description

Lot Associate 3 Month Contract Part Time - WATERLOO

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensure the parking lot is safe and welcoming for customers. Customer service and GET behaviours are vital, as the Lot Associate is often the first and last associate to interact with a customer.

Key Responsibilities

1. Ensures Customer Satisfaction
   • Follow Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking customers.
   • Maintain sufficient carts near the store entrance.
   • Ask open-ended questions about customers’ projects to determine their needs and expertise.
   • Approach customers to assist with loading products into vehicles or shopping carts.
   • Plan the best method of loading and securing merchandise as per Safe Loading Training.
2. Maintains Safety and Security
   • Ensure exits/loading areas are clear of obstructions; sweep and clean debris from loading areas.
   • Follow all safety and loss prevention policies and procedures.
   • Use appropriate safety procedures with all equipment.

Competencies

• Effective communication
• Customer focus

Skills

• Interpersonal skills
• Organizational skills
• Attention to detail

Reporting Structure

Reports to Front End Supervisor.

Travel Requirements

None

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Flexible schedule including evenings and weekends.
• Warehouse environment that can be dusty and noisy.
• Exposure to various weather conditions during loading and unloading.
• Doors often open, causing drafts and temperature changes.

Minimum Education

• High school diploma or equivalent

Minimum Work Experience

• 1 to 2 years retail experience

Leadership Experience

• Not applicable

Certifications

• Not applicable

Other Assets

• Not applicable

Additional Information

Seniority level: Entry level

Employment type: Part-time

Job function: Other

Industry: Retail

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