Loss Prevention Store Security Agent

TJX Canada – Winners, Marshalls, HomeSense; Ottawa; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare spending account

Retirement Savings Program

Associate & Family Assistance Program

Tuition reimbursement

Vacation Trade Program

Guaranteed 37.5-hour work week

Reimbursed parking

Job summary

TJX Canada is seeking a Loss Prevention Store Security Agent to help create a safe, secure retail environment across Winners, HomeSense, and Marshalls. You’ll support theft prevention, assist investigations, and work with a team in a dynamic store setting.

The role offers opportunities to develop leadership skills, engage with customers, and benefit from a comprehensive training program within a Fortune 100 company.

Qualifications

• Minimum High School diploma or equivalent experience.
• Provincial security license required where applicable.
• Valid driver’s license preferred and access to a vehicle.
• Retail Loss Prevention, Military, Security or related studies encouraged.

Responsibilities

• Greet customers and respond to alarms to maintain a welcoming store environment.
• Detect and prevent theft and assist investigators during suspect apprehensions.
• Conduct store surveillance using CCTV and report findings.
• Collaborate with ORC Investigators to address external losses.

Skills

Retail Loss Prevention

Security license

Driver's license (preferred)

Customer service

Education

High School diploma or equivalent

Provincial security license

Job description

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description

We're seeking a Loss Prevention Store Security Agent to help create a safe, secure, and welcoming environment in our stores. In this impactful role, you’ll be instrumental in theft prevention, assist store investigators, and operate advanced CCTV technology to protect our Associates, customers and assets. Additionally, you’ll have the chance to develop your leadership skills, engage with customers, and collaborate with a supportive team in a vibrant retail setting.

Why Work With Us?

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
• Our comprehensive training and development programs provide you with the tools and resources to expand your skills.
• Enjoy Associate discounts at our stores, available to you and eligible family members.
• Our benefits package starts immediately and includes a healthcare spending account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources.
• Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.
• A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.
• Guaranteed 37.5-hour work week year-round, reimbursed parking fees and mileage (where applicable), and advance scheduling to help maintain a healthy work-life balance.
• Company-provided equipment (cell phone, laptop, tools) and Provincial security licensing training and annual fee reimbursement.

What You’ll Do:

• Actively support the store in uniform by greeting customers, responding to pedestal alarms, and providing exceptional customer service to ensure a welcoming environment.
• Detect and prevent theft and fraud against TJX stores, assist Store Investigators during suspect apprehensions, and facilitate civil and criminal prosecution as needed.
• Conduct thorough store surveillance using CCTV and floor walking; collaborate with Organized Retail Crime (ORC) Investigators to investigate, identify, and report on external losses from repeat offenders and organized groups.
• Report alert signals and support Regional Internal Investigators on internal dishonesty investigations; assist Supply-chain Investigators with potential losses related to the supply chain, and work with Loss Prevention Remote Investigators and District Managers to identify, report, and file external incidents with law enforcement and address possible shrink opportunities.

About You:

• Minimum High School diploma or equivalent experience
• Retail Loss Prevention, Military, Security, Law enforcement students or other related experiences or studies are encouraged to apply.
• A provincial security license is required to be employed in this position (where applicable).
• Valid driver’s license preferred (may vary by market), with access to a vehicle and good driving record.

Posting Details

• Posting End Date: September 1st, 2026

Additional Information:

Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

This job posting is for an existing position vacancy within our organization.

TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.

Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

Address

60 Standish Court

Location:

CAN Home Office Mississauga ON

Salary Range: $ 0.00-$0.00 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.