Logistics Specialist (Dispatcher)

Socket.dev; Edmonton; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

RRSP/DPSP savings program

Bonus opportunity

Scholarships program for employees’/s'

Referral rewards up to $2,000

Job summary

Westcan Bulk Transport in Edmonton is seeking a Logistics Specialist to join our fuel dispatch team. You will match drivers to orders, plan routes, monitor hours of service, and enter orders into the TMW system while communicating updates to customers.

The ideal candidate has fuel/ tanker dispatch experience, strong organization, and exceptional customer service skills, with the ability to work under pressure and meet deadlines. This full-time role offers a supportive team and stable schedule.

Qualifications

• Prior fuel/tanker dispatch experience preferred.
• Outstanding internal and external customer service skills.
• Strong organizational and interpersonal skills; able to work under pressure.
• Must have strong communication skills.
• Ability to prioritize and manage multiple responsibilities.
• Willingness to adjust work week for vacation coverage.

Responsibilities

• Match drivers, trucks and trailers to orders based on load requirements and optimize fleet resources.
• Plan routes for drivers and ensure hours of service compliance.
• Enter orders into the TMW system and provide order confirmations to customers.
• Provide ETA and update customers when plans change.
• Coordinate with operations and communicate deviations to planned loads.

Skills

Fuel dispatch

Customer service

Organizational skills

Communication skills

Multitasking

Teamwork

Tools

TMW system

Job description

Logistics Specialist

Westcan Bulk Transport

Location: Edmonton

The Kenan Advantage Group Inc., (KAG), is North America’s largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases, and food products across the United States, Canada, and Mexico. Our Canadian Operating companies are Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, and Fisher Transport – KAG Canada!

Westcan is currently seeking a Logistics Specialist to join our team on fuel dispatch.

Shift: Full time – 4, 10 hour shifts, with one day each weekend.

About the position:

• Matching drivers, trucks and trailers to orders based on load requirements and qualifications while optimizing fleet resources
• Ensuring drivers have adequate hours of service
• Establishing proper last contents on equipment
• Arranging for equipment to be available for fleet maintenance
• Preparing trailer loading instructions
• Planning routes for drivers by adding route or track points as required
• Ensuring delivery instructions are complete
• Providing instructions and answering questions from drivers
• Contacting off duty drivers to provide trip instructions for next on duty status
• Communicating with drivers on any deviations with planned loads
• Communicating schedule requests to Operations Manager
• Checking routing of completed trip compared to routing instructions
• Ensuring payload is up to maximum GVW and was loaded as per instructions
• Communicating changes to planned orders and updating system as required
• Monitoring total mail and keeping system up to date
• Taking customer orders by phone, email and fax and entering orders into TMW system and providing confirmation of order to the customer
• Entering “block” orders as required for seasonal business or long term contracts
• Controlling distribution of loads; determining how many orders can be filled for particular time period
• Contacting customers for “fill orders” to minimize empty miles
• Providing ETA as required and providing updated information to customers when changing plans

What you bring:

• Prior Fuel/Tanker dispatch experience is preferred
• TMW experience is an asset.
• Forward thinker - must be able to plan and foresee potential issues that may require the plan to be adjusted
• Outstanding internal and external customer service skills
• Takes ownership of work responsibilities
• Must have strong organizational and interpersonal skills as well as the ability to work under pressure and meet deadlines
• This position also requires strong communication skills
• Ability to prioritize and manage multiple responsibilities and work independently
• Previous experience in the transportation industry is beneficial
• Willingness to adjust work week to support vacation coverage for co-workers (including weekends)

Total Compensation:

• Competitive wages, company matched RRSP/DPSP savings program, bonus opportunity, scholarships program for employee’s children and referral reward payments up to $2,000 available per successful hire (certain conditions apply)

We have a strong culture of teamwork, with a balance of seriousness and fun. If you want to contribute to KAG's excellent tradition of innovation and leadership in the logistics and transportation industry.

External applicants in consideration will adhere to a company-paid criminal record search.

We are committed to building and supporting a diverse and inclusive culture where ALL employees and partners feel valued and appreciated for their uniqueness and contributions.

We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted.