Logistics & Customer Service Representative

Arterra Wines Canada; Canada; On-site; CAD 42,000 - 58,000; Full time

Job summary

Arterra Wines Canada is seeking a Contract Customer Service & Logistics Representative to support Ontario customers and the internal sales team. This on‑site role involves handling orders, coordinating shipments, and collaborating cross-functionally to ensure smooth operations.

The ideal candidate has 2+ years of customer service experience, strong Excel skills, and the ability to work independently or as part of a team in a dynamic environment.

Qualifications

• Minimum 2 years Customer Service Experience.
• Proficient in Excel and data processing.
• Ability to work independently and in a team.
• Strong multi-tasking and attention to detail.
• Adaptable and quick to learn new processes.

Responsibilities

• Point of contact for internal and external customers via email.
• Receive and enter orders from Ontario Licensee customers.
• Daily order entry meeting MDC requirements.
• Process orders for multiple divisions of Arterra.
• Coordinate pickups from Consignment and reconcile orders daily.
• Monitor stock levels for Domestic and Import; flag inventory issues.
• Collaborate with Ontario On Premise Manager and Sales Team.
• Report quality concerns to Quality Control Manager.
• Maintain filing for Licensees; support OTC operations.
• Document SOPs to ensure ISO compliance.
• Process customer returns timely; prepare daily orders and carrier logs.
• Reconcile imports invoices for accounts receivable; work with MDC Supervisors.
• Cross-train to support Customer Service team.

Skills

Customer service experience

Teamwork

Multi-tasking

Attention to detail

Learning aptitude

Independent work

Education

High school diploma

Tools

Excel

JDE

Job description

Job Description:

Contract Customer Service & Logistics Representative

We are currently recruiting a Contract Customer Service & Logistics Representative to support our Ontario Customers along with our Internal Sales Team. They will provide exceptional day to day customer service while working cross functional with other teams. This role will be on-site/in-person with 4 shifts per week, 10 hours per day.

What You’ll Be Doing:

• Point of Contact for all customers internal customers and external customer, including email communication in an efficient and timely manner.


• Receive incoming orders from Ontario Licensee customers


• Responsible for daily order entry in an effective and timely manner meeting MDC requirements


• Process orders for multiple divisions of Arterra


• Coordinate pickups from Consignment


• Reconcile Direct Delivery Orders daily to ensure there are no errors


• Managing to some degree stock levels for Domestic and Import and advising of inventory issues


• Work with Ontario On Premise Manager and Sales Team on customer service issues and initiatives


• Report any quality concerns from Licensee customers to Quality Control Manager


• Maintain filing daily for all Licensee’s


• Manage the day to day OTC operations aligning and supporting the DC


• Support cross-functional objectives


• Optimize work process and document through Standard Operating procedures ensuring ISO compliance


• Process Customers returns in a timely and effective manner


• Prepare daily orders and carrier logs


• Reconciliation monthly of imports invoices for accounts receivable


• Work Directly with MDC Supervisors and Shipping Co-Ordinator’s


• Cross Training to support Customer Service Team

Who You Are:

• Minimum 2 years Customer Service Experience


• Highschool Diploma


• Proficient in Excel and Data Processing


• Work independently and as part of a team


• Multi-tasking


• Goal oriented


• Aptitude to learning


• Attention to detail


• JDE Experience an asset

What We Offer:

• Competitive salary


• An organization that cares about Corporate Social Responsibility


• Training & Development Programs


• An opportunity to learn about the world of wine

We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.