Logistics & CSR Specialist

Arterra Wines Canada; Mississauga; On-site; CAD 58,000 - 80,000; Full time

Job summary

Arterra Wines Canada is seeking a Customer Service & Logistics Representative to support Ontario licensees with day-to-day customer service, order processing, and cross-functional coordination. This on-site role requires strong Excel skills and experience in logistics to ensure timely order execution and inventory control.

You will liaise with customers, carriers, and internal teams, while maintaining ISO-aligned processes and contributing to continuous improvement within the distribution center.

Qualifications

• Minimum 2 years Customer Service experience.
• Proficient in Excel and data processing.
• On-site role required five days a week.
• Experience with JDE is an asset.

Responsibilities

• Point of contact for all customer inquiries; respond to emails promptly.
• Receive and process incoming orders; daily order entry meeting MDC requirements.
• Manage stock levels and inventory issues; report quality concerns.
• Coordinate with couriers; monitor delivery discrepancies and inquiries.
• Maintain daily emails; manage OTC operations with DC and sales teams.
• Prepare daily logs, carrier logs, and stock logs; support cross-functional objectives.

Skills

Customer service

Multi-tasking

Attention to detail

Teamwork

Education

Highschool Diploma

Tools

Excel

Data Processing

JDE

Job description

Job Description: At Arterra Wines Canada, we love inspiring the big and small moments that happen when our products are shared and enjoyed. For us it’s not just about what’s in and on the bottle, it’s what happens in people’s lives when we’re a part of them that keeps us thirsting for more and not resting on our laurels as Canada’s largest and most enjoyed wine company. We put the consumer at the center of everything we do and we’re looking for people who do the same. We are currently recruiting a Customer Service & Logistics Representative to support our Ontario Licensees by providing day to day customer service, including order processing, liaising directly with customers, shipping office, carriers, and cross functional teams in a timely and efficient manner, as well as ensuring to meet timelines for order execution. This role will be on-site 5 days a week.

What You'll Be Doing:

Point of Contact for all customer, respond to all emails in an efficient and timely manner Receive and process all incoming orders Responsible for daily order entry in an effective and timely manner meeting MDC requirements Managing to some degree stock levels advising inventory issues Report any quality concerns Courier Follow Ups on discrepancies and delivery inquiries Maintain daily emails Manage the day to day OTC operations aligning and supporting the DC Manage the relationship with internal customers to support cross-functional objectives Optimize work process and document through Standard Operating procedures ensuring ISO compliance Process and report Customers returns in a timely and effective manner Monthly credit card reconciliation Closing of month end open orders Daily open order report Consignment order processing Daily inventory reconciliation of consignment Prepare Daily Order Log, Daily Carrier Logs, and Daily Out Of Stock Logs Work Directly with MDC Supervisors and Shipping Co-Ordinator’s Maintain communication in timely manner with Sales on order issues Support objectives of DC Supervisor and Inventory Control and Ontario Sales Team Special projects and other duties as assigned by Manager

Who You Are:

Minimum 2 years Customer Service Experience Highschool Diploma Proficient in Excel and Data Processing Work independently and as part of a team Multi-tasking Goal oriented Aptitude to learning Attention to detail JDE Experience an asset

What We Offer:

Competitive salary An organization that cares about Corporate Social Responsibility Training & Development Programs An opportunity to learn about the world of wine COMPENSATION: Budgeted Range – $57,922 - $79,642. The budgeted range takes into account several factors and qualifications that are considered in making compensation decisions including experience, education, training, licenses, certifications, and other business and organizational requirements. Base pay is only one component of the total rewards offering at Arterra. The budgeted range will align with qualifications, including experience, education, training, licenses, certifications, and other business and organizational requirements. We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs. Our mission is simple – to build brands people love. In fact, seven of the top 20 brands in Canada are proudly part of the Arterra Wines Canada family: Jackson-Triggs, Inniskillin, Sawmill Creek, Wallaroo Trail, Woodbridge by Robert Mondavi, Ruffino and Kim Crawford. We have more than 140 years of experience in the Canadian wine industry, with five estate wineries across the country and over 1,700 acres of premium vineyards. We have our pulse on viticulture and its latest innovations and most importantly, an understanding of what Canadian consumers are looking for in a bottle of wine. We own and operate 164 Wine Rack retail stores in Ontario and sell wine kits and products for winemaking through our RJS Craft Winemaking business.