Lodge Staff

Eleven HR; Revelstoke; On-site; CAD 24,000 - 35,000; Part time

Job summary

Revelstoke Eleven Lodge is seeking energetic and guest service‑oriented lodge staff to join the team. This role encompasses guest service, light lodge maintenance and housekeeping, and works with Experience Managers to deliver a high-quality guest experience.

A valid driver’s license is required; prior hospitality experience is preferred. This is a part-time, seasonal position starting at CAD 21.50 per hour, plus 4% vacation pay, benefits, a tip pool, pro deals, and discounts.

Qualifications

• 1+ years of hospitality or guest-service experience.
• Valid driver's license and ability to transport guests.
• Proficient with Microsoft Office.

Responsibilities

• Greet and interact with guests throughout the hotel.
• Set up breakfast buffet and take orders.
• Serve food and drinks, clear tables and refill buffet.
• Perform turndown service and light housekeeping.
• Provide local and airport transportation for guests.

Skills

1+ years hospitality experience

Driver's license

Microsoft Office

Education

BC Serving It Right

Tools

Microsoft Office

Job description

Revelstoke Eleven Lodge is an adventure lodge located in the heart of the outdoor adventure mecca, Revelstoke, BC, offering guided adventures and personalized culinary experiences. Revelstoke Eleven Lodge is also the home of the Quartermaster Eatery, a fine dining establishment that uses seasonal ingredients from local farms, boutique ranches and wild, sustainable fisheries to craft exquisite and unique dishes that change with the seasons.

Our staff enjoy access to numerous in-house discounts and pro deals, available to all employees. Additionally, we offer health and dental benefits for eligible full-time employees. We are also committed to fostering internal development and providing opportunities to enhance and expand our team's skills.

Position Summary

Eleven Revelstoke Lodge is seeking energetic and guest service-oriented lodge staff to join the team. This role is responsible for a variety of duties based around guest service, light lodge maintenance and housekeeping. The lodge staff will work closely with the Experience Managers to provide a high-quality guest experience, including some admin and front desk support. This position requires 1+ years of experience working in hospitality along with the ability to work well in a team and adapt to an ever-changing environment. The ideal candidate is required to have a valid driver's license. This is a part-time, seasonal position starting at $21.50 CAD, plus 4% vacation pay, benefits, tip pool, pro deals, and discounts. The winter season runs December through April.

Position Purpose

The Lodge Staff position is a versatile role that combines guest-facing duties with behind-the-scenes support, embodying the Eleven standard. Responsibilities vary throughout the seasons and can include assisting with guest logistics, such as breakfast, après service, evening room turn-downs, and bartending, as well as tasks like snow shoveling or driving as needed.

Responsibilities/Duties/Functions/Tasks

• Greet and interact with guests throughout the hotel.
• Set up breakfast buffet
• Take orders
• Serve food and drinks
• Clear tables
• Refill buffet
• Breakfast clean-up and restock, including washing dishes
• Serve apres - be creative with the apres set-ups and work hand-in-hand with the Experience Manager and the kitchen team to create fun and interactive apres experiences in different settings and with different themes.
  • Prepare the apres area and set the vibe, occasionally this will be off-site in cold temperatures
  • Arrange timing and presentation of food service with the kitchen
  • Serve and/or arrange drinks for guests from the bar
  • Clean up of all apres items
• Work with the Experience, housekeeping, guides and restaurant team, where needed, to prepare property for guest return and/or arrival.
• Perform turndown service
  • Light housekeeping
  • Resetting of the room for return of the guest after dinner
  • Vibe creation
• Transportation:
  • Provide local and airport transportation for guests
  • Clean and detail company vehicles
• Daily duties:
  • Snow shoveling
  • Re-stock and inventory of minibars in rooms and common areas.
  • Assist with general errands (i.e. grocery shopping, special guest requests, etc.).
  • Clean, organize and prepare all heli lunch items for the following day
  • Shut down of wellness and common areas
• Any other duties that may be assigned

Qualifications

• BC Serving It Right
• Driver's license and ability to be insured to transport guests.
• Proficient with Microsoft Office.

Special Position Requirements

• Previous experience in hospitality/guest-facing environments
• Previous serving experience preferred
• Maintain a clean and professional appearance.
• Ability to work flexible hours and weekends

Preferences

• Flexible, especially with schedule and daily tasks.
• Adaptable, personable, proactive and organized.
• Quick and confident problem solving skills.
• Knowledge of the Revelstoke area.
• Works well with a team with diverse personalities.
• Enjoys working in a fast-paced, demanding atmosphere.