Lodge Clerk: Scheduling & Reception

Hamilton Insurance Group, Ltd.; Hamilton; On-site; CAD 42,000 - 60,000; Full time

Job summary

City of Hamilton seeks a Lodge Clerk to perform clerical duties for the Lodge departments, including unit support, scheduling and reception, with assignments to areas and shifts as needed.

The successful candidate will use Kronos for staffing, answer inquiries from residents, staff and the public, and manage filing, data entry and office equipment. A strong customer service orientation and confidentiality are essential.

Qualifications

• 1. Prior business office experience with scheduling and reception work.
• 2. Kronos or similar scheduling software experience for 800+ staff preferred.
• 3. Long Term Care scheduling experience an asset.
• 4. Good command of business English.
• 5. Proficient in computer use with Word, Excel, Outlook; basic Access/PowerPoint knowledge.
• 6. Ability to respond promptly to customer requests for service.
• 7. Understanding of simple accounting concepts, inventory tracking, and ordering supplies.
• 8. Excellent interpersonal skills for residents, staff, and the public.
• 9. Strong written and oral communication.
• 10. Good organizational skills within deadlines.
• 11. Respect for confidential information.
• 12. Weekend availability.
• 13. Knowledge of department supplies is an asset.

Responsibilities

• Staff scheduling using Kronos and adherence to collective agreements.
• Answer routine inquiries from residents, staff and the public.
• Word process forms, reports and correspondence; data entry as required.
• Maintain policy manuals and related documents.
• Sort and distribute mail; process outgoing mail.
• Requisition and deliver supplies; manage inventory.
• Maintain department filing systems, including confidential files.
• Perform minor maintenance on office equipment.
• Comply with Health & Safety regulations and City policies.
• Perform other duties related to core responsibilities.

Skills

Scheduling experience

Kronos

Long Term Care scheduling

Business English

Microsoft Office

Customer service

Accounting concepts

Interpersonal skills

Written and oral communication

Organizational skills

Confidential information handling

Weekend availability

Knowledge of department supplies

Tools

Kronos

Microsoft Office

Access database

Job description

City of Hamilton seeks a Lodge Clerk to perform clerical duties for the Lodge departments, including unit support, scheduling and reception, with assignments to areas and shifts as needed.

The successful candidate will use Kronos for staffing, answer inquiries from residents, staff and the public, and manage filing, data entry and office equipment. A strong customer service orientation and confidentiality are essential.