City Hall Info Desk Clerk – Part Time

City Of Hamilton; Hamilton; On-site; CAD 22,000 - 30,000; Part time

Job summary

The City of Hamilton is seeking a part-time Receptionist – Information Desk to welcome visitors at City Hall, provide directions, handle inquiries and relay messages to staff. You will maintain bulletin boards, assist with records and direct customers to appropriate services in a courteous, professional manner.

Applicants should have prior office experience, strong communication skills, proficiency with MS Office, and the ability to work rotating shifts.

Qualifications

• Previous business office experience related to duties listed above normally acquired by a combination of education and relevant work experience.
• Above average interpersonal, communication and customer service skills required.
• Demonstrated experience working in a customer services environment serving a diverse, multicultural, multi-lingual public.
• Must be able to maintain composure during high traffic times and during stressful situations.
• Demonstrated experience and knowledge of computer applications in a Windows environment including Windows 10, Microsoft Word, Excel and Outlook.
• Must be able to read and write English and perform basic math.
• Current and maintain Standard First Aid with CPR-C.
• Must be available to work rotating shifts.
• Knowledge of City programs and services offered is an asset and can be gained by visiting us at www.hamilton.ca.

Responsibilities

• Performs receptionist duties (e.g. provide directions and basic information).
• Provides customer service to City clients in person, electronically or by phone in a polite and courteous manner. Takes and relays messages to appropriate staff.
• Responds to inquiries and concerns, offers general information on City services and refers complex matters to Supervisor or department, as required.
• Maintains up-to-date general knowledge of City and related Provincial services, policies, programs to assist visitors and clients.
• Receives and forwards forms and supporting documents to the appropriate service area for follow-up or record-keeping in accordance with procedures.
• Assists patrons/clients with directions to meeting rooms, service counters and staff within City Hall.
• Provides public with City information (flyers, notice of cancellations, etc.). Maintains bulletin boards and Information Centres.
• Creates and maintains inventories of operational supplies, forms/flyers/brochures; and all other information which may be requested by the public.
• Receives and records feedback, inquiries and requests into the appropriate CRM system and routes them to the appropriate department for follow up.

Skills

Customer service

Interpersonal skills

Communication skills

Multilingual

Composure under pressure

Data entry

Tools

MS Office

Job description

The City of Hamilton is seeking a part-time Receptionist – Information Desk to welcome visitors at City Hall, provide directions, handle inquiries and relay messages to staff. You will maintain bulletin boards, assist with records and direct customers to appropriate services in a courteous, professional manner.

Applicants should have prior office experience, strong communication skills, proficiency with MS Office, and the ability to work rotating shifts.