Loan Consultant

Fairstone Bank; London; Hybrid; CAD 30,000 - 39,000; Full time

Job summary

Fairstone Bank is hiring a Loan Consultant to grow our loan business in a fast-paced, sales-driven environment. You will actively promote loan and protection products, assess customer needs to recommend financial solutions, and manage the full sales cycle—from application to closing—both in person and virtually, while building lasting relationships with clients.

You will work with a customer-first mindset and leverage your 1+ years of sales or customer service experience to achieve targets and

Qualifications

• Minimum 1 year of sales experience or customer service with a focus on meeting/exceeding targets
• Strong interpersonal, communication, and negotiation skills
• A customer-first mindset and a passion for delivering value

Responsibilities

• Actively promoting and selling loan and protection products
• Understanding customer needs to recommend the right financial solutions
• Managing the entire sales process, both in person and virtually — from application to closing
• Building strong relationships and earning trust through excellent service
• Staying focused on individual and team sales goals
• Performing credit assessments, processing payments, and managing overdue accounts

Skills

Sales experience

Customer service

Interpersonal skills

Communication skills

Negotiation skills

Customer-first mindset

Education

High school diploma

Job description

Who we are:Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.Join Fairstone as a Loan Consultant and be part of our talented and growing team!About the role:As a Loan Consultant, you’ll play a key part in growing our business by:Actively promoting and selling loan and protection products in a fast-paced, sales-driven environmentUnderstanding customer needs to recommend the right financial solutionsManaging the entire sales process, both in person and virtually — from application to closingBuilding strong relationships and earning trust through excellent serviceStaying focused on individual and team sales goalsPerforming credit assessments, processing payments, and managing overdue accountsWhat we are looking for:High school diploma (post-secondary education in finance, sales, or business is an asset)Minimum 1 year of sales experience or customer service with a focus on meeting/exceeding targetsStrong interpersonal, communication, and negotiation skillsA customer-first mindset and a passion for delivering valueWhat you’ll love about working here:Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.Compensation Package: Competitive hourly rate plus an incentive plan based on performance.Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.Family Support: Parental leave top-up program to help you during life’s big moments.Community Impact: One paid volunteer day to give back to causes that matter to you.What you can expect - pay & process:Expected base hourly rate of $22.26, plus the opportunity to earn uncapped monthly bonuses tied to performance—your success drives your earnings.This posting is for an existing vacancy within our organization.Artificial intelligence may be used in parts of the recruitment process.All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.