LMS & Learning Experience Coordinator

The Institute for Performance and Learning; Vaughan; On-site; CAD 55,000 - 75,000; Full time

Job summary

Reena is seeking a Learning & Development Systems Coordinator to manage Reena's Learning Management System (LMS), maintain learner records, and support compliance reporting across the organization.

The role requires a three-year diploma or degree in a related field and at least one year of experience with LMS or learning technologies. Collaboration with internal stakeholders is essential to deliver accurate, accessible learning services.

Qualifications

• Three-year diploma or degree in Human Resources, Adult Education, Organizational Development, Business Administration, Social Services, or a related field.
• Minimum one (1) year of experience supporting learning and development, training administration, learning management systems (LMS), education administration, or a related role.
• Experience administering or supporting a Learning Management System (LMS) or other learning technologies is considered an asset.
• Experience working in the developmental services, healthcare, human services, or non-profit sector is considered an asset.

Responsibilities

• Administers the day-to-day operation of Reena's Learning Management System (LMS) and related learning platforms.
• Maintains learner profiles, enrolments, course configurations, learning pathways and system settings.
• Ensures the accuracy, integrity and confidentiality of learner and training data.
• Troubleshoots LMS access, enrolment and system-related issues, escalating technical issues as appropriate.
• Supports system maintenance, testing, updates and implementation of new LMS functionality.
• Provides first-level support to employees, leaders, external learners and partner agencies regarding LMS access and learning inquiries.
• Responds to and resolves learner support requests in a timely manner.
• Resolves enrolment, course access and training record discrepancies.
• Provides guidance and support on LMS functionality and learning processes.
• Delivers orientation and ongoing guidance to supervisors and other LMS users on system functionality, learning processes, and available learning resources.
• Maintains accurate records of mandatory training, certifications and learning completion.
• Monitors training compliance and supports organizational reporting requirements.
• Generates regular and ad hoc reports to support operational, compliance and audit requirements.
• Validates learning data to ensure the accuracy and completeness of organizational training records.
• Maintains documentation supporting certification and recertification requirements.
• Collaborates with Quality Assurance and operational teams to support ongoing training compliance, registration requirements, and follow-up activities.
• Conducts routine audits of learning records to ensure data accuracy, training compliance, and completeness.
• Tracks outstanding training requirements and follows up with supervisors and operational teams, escalating unresolved compliance concerns as appropriate.
• Supports the setup, maintenance and administration of courses within the LMS.
• Assists with learning pathway configuration, enrolment rules and course updates.
• Supports the coordination and administration of instructor-led, virtual and eLearning programs in collaboration with the Learning & Development team.
• Supports the integration of internal and external learning platforms, where applicable.
• Maintains course information, learning resources and system documentation.

Education

Three-year diploma or degree in Human Resources, Adult Education, Organizational Development, Business Administration, Social Services, or a related field

Job description

Reena is seeking a Learning & Development Systems Coordinator to manage Reena's Learning Management System (LMS), maintain learner records, and support compliance reporting across the organization.

The role requires a three-year diploma or degree in a related field and at least one year of experience with LMS or learning technologies. Collaboration with internal stakeholders is essential to deliver accurate, accessible learning services.