Live Event Tech Support Specialist

Collage; Toronto; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Direct exposure to SaaS operations

Experience supporting large-scale events

Team lunches and outings

Learning opportunities

Fast-paced environment

Job summary

A technology company in events seeks a Technical Support Associate in Toronto to deliver frontline support and troubleshoot customer issues. This in-person role offers recent graduates the chance to engage with global brands and contribute to successful events. Candidates should possess strong communication skills, a positive attitude, and a desire to solve problems while managing support requests efficiently. This position offers valuable experience in customer success and SaaS operations.

Qualifications

• Recently graduated or are graduating soon.
• Strong written and verbal communication skills (English) is essential.
• High work ethic and positive, energetic attitude are required.
• Ability to work independently while collaborating with a team.

Responsibilities

• Provide frontline support and troubleshooting for customers using the platform.
• Act as the first point of contact for customer questions and technical issues.
• Help customers resolve issues quickly during live events.
• Manage a high volume of support requests while prioritizing effectively.
• Provide onboarding support and technical recommendations.

Skills

Strong written and verbal communication skills

High work ethic

Positive, energetic attitude

Ability to work independently and collaborate

Education

Recent graduate

Job description

Customer Success Full Time Toronto, ON $50,000 CAD per year

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world. As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events, including self-check-in hardware, smart badges, and a powerful SaaS platform. We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results.

We’re proud of what we’ve built and even more excited for what’s ahead. If you’re someone who embraces challenges, stays motivated to learn, and is ready to raise the bar for the industry, you’ll fit right in. Here, you won’t just work with cutting-edge technology; you’ll work alongside truly exceptional people with sharp minds, big ambition, and a drive to build something meaningful. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page. This is a 100% in-person role at our Toronto office.

What Will My Impact Be?

As a Technical Support Associate, you will provide customers with the first line of defense for support across the PheedLoop platform. You will work directly with customers through phone calls, email support, video calls, and troubleshooting sessions to ensure their events run smoothly. You will:

• Provide frontline support and troubleshooting for customers using the PheedLoop platform.
• Act as the first point of contact for customer questions and technical issues.
• Help customers resolve issues quickly and effectively during event preparation and live event periods.
• Manage a high volume of support requests while prioritizing effectively.
• Provide onboarding support and technical recommendations to customers.
• Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.
• You will play a critical role ensuring customers receive fast, reliable, and effective support.

Your Day-to-Day

• Provide frontline technical support via email and phone.
• Conduct troubleshooting calls and video support sessions with customers.
• Manage and prioritize incoming support requests.
• Assist customers with platform setup and configuration.
• Lead onboarding sessions and platform walkthroughs for new customers when needed.
• Develop deep expertise in the PheedLoop platform.
• Support customers during key event moments (including occasional evening or weekend support closer to event dates, with advance planning)

What You’ll Gain

• Direct exposure to SaaS operations and customer support strategy.
• Experience supporting large-scale events and global brands.
• Real ownership early in your career.
• Cross-functional collaboration with Sales, Engineering, and Leadership.
• A fast-paced environment that accelerates growth.

Many candidates begin in this role and grow into the following types of roles:

• Senior roles within Customer Success Department
• Account Management

What You’ll Need to Succeed

• Recently graduated or are graduating soon!
• Strong written and verbal communication skills (English).
• High work ethic and positive, energetic attitude.
• Ability to work independently while collaborating with a team.

Good to have but not required: 1 year of experience in customer success, customer service, account management, retail, hospitality, or other roles involving direct interaction with customers.

What Would Make You an All-Star

• Experience in the events industry (conferences, trade shows, etc.)
• Experience supporting or troubleshooting SaaS platforms
• Experience working in a startup or small business environment
• Experience working in retail customer service
• Bilingual proficiency (English and French)

Perks that hit different

🩺 Enjoy 100% employer-paid health coverage, because your well-being matters.

🚇 Work from an office directly connected to the TTC subway, making your commute smooth and stress-free.

🍜 Join team lunches, learning opportunities, and regular outings that make growth and networking part of the job.

🚀 Be part of an ambitious, high-performance culture surrounded by people who love building big things.

The Kind of People We’re Looking For

We’re looking for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Please note: This role is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.