Product Support Specialist

PheedLoop Inc.; Toronto; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

100% employer-paid health coverage

Work from an office directly connected to the TTC subway

Team lunches, learning opportunities, and regular outings

Ambitious, high-performance culture

Job summary

PheedLoop Inc. is looking for a Product Support Specialist in Toronto, ON. This full-time position offers a salary of $50,000 CAD per year. You will onboard customers and provide technical support, building strong relationships and ensuring successful event setups. Ideal candidates have a Bachelor's degree and strong communication skills. Perks include 100% employer-paid health coverage and a dynamic work environment with opportunities for growth.

Qualifications

• Recently graduated or are graduating soon with a Bachelor's degree.
• Strong written and verbal communication skills in English.
• High work ethic and positive, energetic attitude.
• Ability to work independently while collaborating with a team.
• 1 year of experience in customer success, customer service, or account management is good to have.

Responsibilities

• Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
• Build strong client relationships and act as a trusted advisor.
• Provide frontline technical support via email and phone.
• Lead onboarding sessions and platform walkthroughs for new customers.
• Support clients during key event moments.

Skills

Strong written and verbal communication skills (English)

High work ethic

Ability to work independently

Positive, energetic attitude

Education

Bachelor's degree

Job description

Customer Success Full Time Toronto, ON $50,000 CAD per year

Want to work directly with global brands, run live events, and build real client relationships in your first year out of school?

At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events across the world. As one of Canada’s fastest‑growing event technology companies, we design systems that simplify, automate, and monetize events, including self‑check‑in hardware, smart badges, and a powerful SaaS platform. We move fast, listen to customers, build quickly, and care deeply about delivering real results.

We’re proud of what we’ve built and even more excited for what’s ahead. If you’re someone who embraces challenges, stays motivated to learn, and is ready to raise the bar for the industry, you’ll fit right in. Here, you won’t just work with cutting‑edge technology; you’ll work alongside truly exceptional people with sharp minds, big ambition, and a drive to build something meaningful.

What Will My Impact Be?

As a Product Support Specialist; you’ll work at the intersection of Customer Support, Account Management, and Sales. You will:

• Onboard customers onto the PheedLoop platform and ensure their events are set up for success.
• Build strong client relationships and act as a trusted advisor.
• Support customers through technical troubleshooting and best‑practice guidance.
• Identify opportunities to expand product usage within accounts.
• Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times.

You will own real relationships, solve real problems, and drive measurable impact.

Your Day-to-Day

• Provide frontline technical support via email and phone.
• Lead onboarding sessions and platform walkthroughs for new customers.
• Conduct post‑event debriefs and mid‑contract consultations.
• Develop deep expertise in the PheedLoop platform.
• Collaborate with Sales and Product teams to improve the customer experience.
• Support clients during key event moments (including occasional evening or weekend support closer to event dates, with advance planning).

Because we power live events, there may be increased activity near major client event dates, but workloads are planned in advance and balanced across the team.

What You’ll Gain

• Direct exposure to SaaS operations and client strategy.
• Real ownership early in your career.
• Experience working with global brands and large‑scale events.
• Cross‑functional collaboration with Sales, Engineering, and Leadership.
• A fast‑paced environment that accelerates growth.

Many team members begin in this role and grow into the following types of roles:

• Senior roles within Customer Success.
• Account Management and Sales.

What You’ll Need to Succeed

• Recently graduated or are graduating soon with a Bachelor's degree.
• Strong written and verbal communication skills (English).
• High work ethic and positive, energetic attitude.
• Ability to work independently while collaborating with a team.
• Good to have but not required: 1 year of experience in customer success, customer service, or account management.

What Would Make You an All‑Star

• Experience in the events industry (conferences, trade shows, etc.).
• Experience selling or expanding SaaS products.
• Experience working in a startup or small business environment.
• Bilingual proficiency (English and French).

Perks

• 100% employer‑paid health coverage.
• Work from an office directly connected to the TTC subway.
• Team lunches, learning opportunities, and regular outings.
• Be part of an ambitious, high‑performance culture surrounded by people who love building big things.

The Kind of People We’re Looking For

We’re looking for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday” – it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page.

Please note: This role is an existing vacancy. We do not use artificial intelligence or automated decision‑making tools in our hiring process.