Liquor Store Supervisor: Customer Experience Lead

Federated Co-operatives Limited; Medicine Hat; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Employee discounts

Benefits eligibility

Job summary

South Country Co-op is seeking a Liquor Store Supervisor at Northlands Liquor Store in Medicine Hat, AB. You will oversee daily store operations, ensure exceptional service, and manage inventory and merchandising in a fast-paced environment.

Reporting to the Liquor Manager, you will lead a team, coach staff, and maintain compliance with Alberta Liquor Regulations while delivering a world-class guest experience.

Qualifications

• Must be at least 18 years of age.
• Minimum 2 years of retail experience, including 1 year in a supervisory or leadership role.
• Ability to lift up to 50 lbs repeatedly and work in a fast-paced setting.
• Valid ProServe Certificate.
• Strong knowledge of wine, spirits, craft beer, and other alcoholic products.
• Complete understanding of Alberta Liquor Regulations and Legislations.
• Skilled in cash handling, scheduling, and inventory procedures.
• Computer proficiency, including Microsoft Word, Excel, and Outlook.
• Strong leadership, coaching, and communication skills.

Responsibilities

• Provide world-class customer service to all guests.
• Supervise daily operations of the liquor store, supporting the Liquor Manager.
• Receive, stock, and merchandise liquor products in accordance with guidelines.
• Create end cap displays and maintain appealing product presentations.
• Support inventory management and ordering processes.
• Perform till counts, manage deposits, and complete daily paperwork.
• Maintain cleanliness and organization of the store.
• Ensure compliance with Alberta Liquor Regulations and legislations.
• Operate the POS system and handle all types of transactions accurately.
• Monitor and uphold store policies, safety, and liquor handling standards.
• Educate customers on the benefits of membership in South Country Co-op.
• Other duties as assigned

Skills

Leadership

Coaching

Communication

Customer service

Time management

Teamwork

Cash handling

Tools

Microsoft Word

Microsoft Excel

Outlook

POS System

Job description

South Country Co-op is seeking a Liquor Store Supervisor at Northlands Liquor Store in Medicine Hat, AB. You will oversee daily store operations, ensure exceptional service, and manage inventory and merchandising in a fast-paced environment.

Reporting to the Liquor Manager, you will lead a team, coach staff, and maintain compliance with Alberta Liquor Regulations while delivering a world-class guest experience.