Linux Desktop Engineer

Kyndryl; Toronto; On-site; CAD 60,000 - 90,000; Part time

Job summary

Kyndryl is seeking an experienced Desktop Support Engineer for a 6-12 month contract in Toronto. You will provide end-to-end Linux desktop support in an enterprise environment, working with BigFix, Zscaler, and cross-functional teams.

You will handle Level 2/3 incident management, automate small tasks with Bash, and mentor junior staff while ensuring SLA adherence. The role emphasizes collaboration with security, network, and application teams and requires strong troubleshooting of Linux OS,

Qualifications

• 7+ years of Desktop Support experience in enterprise environments.
• Strong Linux Desktop Support and Administration (Ubuntu, RHEL, CentOS, Rocky Linux).
• End-to-end desktop/laptop support including hardware, software, OS, and peripherals.
• Experience with Level 2/Level 3 support and incident management.
• Strong troubleshooting skills for Linux OS, applications, networking, VPN, and connectivity issues.
• Experience with ServiceNow or similar ticketing systems.
• Knowledge of Active Directory, LDAP, and user account management.
• Shell scripting (Bash) and basic automation experience.

Responsibilities

• Provide end-to-end support for Linux desktop and laptop environments.
• Troubleshoot and resolve complex hardware, software, operating system, and application issues.
• Install, configure, patch, and maintain Linux desktop operating systems and applications.
• Support user onboarding, workstation deployments, upgrades, and hardware refresh activities.
• Manage incidents, service requests, and escalations while meeting SLA requirements.
• Troubleshoot network, VPN, printer, authentication, and connectivity issues.
• Collaborate with infrastructure, network, security, and application teams to resolve technical issues.
• Create and maintain technical documentation and knowledge base articles.
• Act as a senior escalation point for desktop support-related issues and provide mentoring to junior team members

Skills

Desktop support

Linux desktop support

End-to-end desktop support

Level 2/3 support

Troubleshooting

ServiceNow

Active Directory

LDAP

Shell scripting (Bash)

Tools

ServiceNow

Active Directory

LDAP

Job description

Duration: 6 - 12 Months initially, potential for Contract to Hire

Overview

• Must have experience with BigFix, Zscaler and engineering depth

Must-Have Skills

• 7+ years of Desktop Support experience in enterprise environments
• Strong Linux Desktop Support and Administration (Ubuntu, RHEL, CentOS, Rocky Linux)
• End-to-end desktop/laptop support including hardware, software, OS, and peripherals
• Experience with Level 2/Level 3 support and incident management
• Strong troubleshooting skills for Linux OS, applications, networking, VPN, and connectivity issues
• Experience with ServiceNow or similar ticketing systems
• Knowledge of Active Directory, LDAP, and user account management
• Shell scripting (Bash) and basic automation experience

Key Responsibilities

• Provide end-to-end support for Linux desktop and laptop environments.
• Troubleshoot and resolve complex hardware, software, operating system, and application issues.
• Install, configure, patch, and maintain Linux desktop operating systems and applications.
• Support user onboarding, workstation deployments, upgrades, and hardware refresh activities.
• Manage incidents, service requests, and escalations while meeting SLA requirements.
• Troubleshoot network, VPN, printer, authentication, and connectivity issues.
• Collaborate with infrastructure, network, security, and application teams to resolve technical issues.
• Create and maintain technical documentation and knowledge base articles.
• Act as a senior escalation point for desktop support-related issues and provide mentoring to junior team members

#IndKyn

• Please note this is for a contract position with one of our clients and not a fulltime employment role with Kyndryl Canada**