Lift Operations Recruitment and Retention Supervisor

Copper Mountain Resort; Copper Mountain; On-site; Full time

Job summary

Copper Mountain Resort is seeking a Lift Operations Recruitment and Retention Supervisor to enhance staff recruitment strategies and manage the workforce planning in a dynamic environment. This role involves fostering community partnerships, recruitment initiatives, and ensuring a positive applicant experience. Competitive benefits and opportunities for growth are offered within this unique resort setting.

Benefits

Company subsidized medical, dental, vision

Season pass for employees/dependents

Employee discounts on food & beverage

Employee housing options available

Qualifications

• 1-2 years of previous recruitment experience preferred.
• Ability to manage confidential information.
• Experience in a human resources environment an advantage.

Responsibilities

• Assist in recruiting and managing lift operations staff.
• Track recruitment data and measure effectiveness.
• Conduct interviews and make hiring decisions.

Skills

Communication

Recruitment

Organizational Skills

Relationship Building

Education

High School Diploma or equivalent

College degree preferred

Tools

Workday

Microsoft Excel

Microsoft Word

Job description

Lift Operations Recruitment and Retention Supervisor

Lift Operations Recruitment and Retention Supervisor

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Location: Frisco, Colorado

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

Job Title: Lift Operations Recruitment and Retention Supervisor

Job Status: Year Round Full Time

Compensation And Benefits

• Compensation: Proposed hiring rate of $26.00+, actual pay will be adjusted based on experience.
• Benefits: This position is eligible to enroll in company subsidized medical, dental, vision, flexible spending, HSA, life/disability options; season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.
  
  

Job Summary

The Lift Operations Recruitment and Retention Supervisor acts as an information source to all Lift Operations applicants and employees answering routine employment inquiries. Markets Copper as an employer of choice in the industry and is responsible for assessing staffing approaches and processes that meet the challenges of our dynamic and competitive market and business environment. Will be fundamental in assisting the overall recruitment team with creative strategies and tactics to attract job seekers. Screens job applicants who meet the qualifications to keep the company optimally staffed. Tracks recruitment data, measuring the return on investment through Workday and hiring tracker. Performs a variety of human resources clerical duties to assist in a productive and efficient department operation. Facilitates the best possible applicant and employee experience through exceptional attention to guest service. This Recruitment Supervisor will work directly with the lift operations department assisting with the entire recruitment process and also assist with daily lift operations, access operations, tubing hill, Rocky Mountain Coaster and other assigned responsibilities.

Essential Duties And Responsibilities

• Assists the LO and recruitment team to identify personnel needs, workforce planning strategies, search assignments and communication plans that ensure staffing needs are met in the FB division.
• Develops and maintains strong working relationships with Copper LO and HR Leaders, community and regional organizations and other team members to create partnerships yielding success, predictable results and credibility. Develops and maintains a network of contacts to help identify and source candidates. Fosters relationships with colleges and professional organizations to attract and recruit alumni and diversity candidates.
• Leverage online recruiting resources and ATS data to identify and recruit the very best candidates.
• Is familiar with and understands the Copper and POWDR Corp organizations and its personnel policies to discuss wages, working conditions, and promotional opportunities with prospective applicants. Stays informed about Colorado & Federal Laws such as equal employment opportunity (EEO); Affirmative Action and the Americans with Disabilities Act (ADA) with relation to recruitment and hiring practices. Promotes Equal Employment Opportunities for all individuals regardless of race, color, creed, marital status, ancestry, religion, national origin, age, sex, disability or any other group protected by law.
• Participates, under the guidance of the Recruitment Team and Director of Employee Experience, in classes & workshops pertaining to Human Resources issues including but not limited to, interviewing skills, social security verifications, unemployment insurance and company policies and procedures.
• Assists the recruitment team with approving and monitoring all LO job posting requests and job descriptions in a timely manner and in accordance with Copper Mountain’s wage and salary plan. Coordinates the communication of these external and internal opportunities.
• Supports the recruitment team and the Lift Operations Manager in reporting staffing levels for the company against forecasts and identifies gaps as well as strategies to fill.
• Assists the recruitment team with tracking results of all recruiting initiatives so as to manage against historical data and understand recruiting trends. With the assistance of an ATS, will also assist in conducting research and reporting to understand demographics and psychographics of the applicant base.
• Understands the online application program and Workday. The management of applications will involve interviews and reference checking. This will be extremely important with the Lift Operations department as you will be working side-by-side with them on their recruiting efforts.
• Assists the recruitment team with coordination, planning, and attendance of annual job fairs hosted by Copper Mountain locally, nationally and internationally. Responsible for representing Copper Mountain at various off-site functions as assigned. Must have the ability to travel to recruit staff. Must be able to travel alone or with a group.
• Assists with all supplemental staffing programs including international recruitment and selection, peak season recruitment programs and internships.
• Is familiar with international recruiting practices, J-1 and H2B work visas. Is able to assist international applicants with the correct course of action to apply for future positions.
• Conducts interviews and makes hiring decisions for the Lift Operations Department.
• Reviews and offers feedback to LO department leaders concerning job description content when leaders request job postings. Ensures job descriptions are up to date and adequately reflect the level of the position. Ensures that all necessary approvals have been requested.
• Assists with the management of web site content for Copper Mountain employment pages internally & externally
• Assists with creative aspects of advertising campaign and procedures and monitors all recruiting costs. Assists with tracking response rates on ads and cost per hire.
• Ensures the professional appearance/look of self at all times.
• Oversee the training, staffing and daily operation of the Lifts and Access Operations for the Fall Racing Program.
• Prepare schedules on a weekly basis to accommodate special events, holidays and scheduled lift opening and closings.
• Prepare all employee paperwork such as activations, transfers, additional job classes, wage increases and promotions, terminations, attendance, corrective action notices and all training records.
• Assist the Lift Operations Manager in all annual budget and departmental business planning and in the planning of long and short term goals and objectives.
• Monitor and handle Lift Dispatch for lift related problems, breakdowns and no starts. Maintain accurate and timely documentation in EdgeAuditor.
• Will assist Lift Operations and Activities Supervisor when possible.
• Enter, review and sign off on all employees hours-worked, in time keeping program, for payroll accuracy and to monitor overtime.
• Assist in company-wide special events that involve lifts and tubing hill, such as torchlight ski parades, special events and employee gatherings.
  
  

Application Management

• Provides applicants with online application information and information regarding job openings and employment opportunities. Ensures applicants understand expectations prior to arrangement of an interview.
• Maintains the online application information in Workday by evaluating and routing applications daily and tracking all routing information into the system.
• Updates job descriptions in word as they are submitted.
• Informs applicants about job duties, responsibilities, salary, benefits, hours and working conditions. Also relates company policies, promotional opportunities and other pertinent information in a timely manner.
• Conducts interviews and makes hiring decisions for the Lift Operations Department.
• Sends out response letters to applicants applying online or by email.
• Develops strong working relationships with company supervisors and management so as to learn about each operation in order to effectively fill open positions.
• Accurately tracks applicant volume and traffic on Workday, reporting on statistics with the recruitment team.
  
  

Other Duties As Assigned

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.
• All leadership team members are expected to participate in the company’s Front Line Assist program to assist in operations as needed, as well as to participate in Leadership events such as meetings, required trainings, and participating in employee dinners/events.
  
  

Supervisory Responsibilities

• Assigned supervisory responsibilities: Hiring, training, scheduling, planning, coordination, coaching and development.
• Number of people supervised: 26 Crew leaders, 200 lift and access operators.
  
  

Personal Attributes

• Is honest and has the highest integrity
• Is able to handle and manage confidential information
• Professional appearance. Adheres to all grooming guidelines
• Follows established policies and procedures
• Is supportive of Core Values
• Sets the example for others and is above reproach
• Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules
• Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues
• Can handle fast paced, potentially high-pressure environment
• Is flexible with hours and days of work
• Is able to work any hours of the day, any days of the week
• Prioritizes and re-prioritizes personal time and work, to have good balance in life
  
  

Basic Requirements

• Must be able to work holidays and weekends
• Must be able to lift 50 lbs. occasionally
• Must be able to fluently read, write and verbally communicate in the English language
• Must have the ability to deal with high levels of activity (i.e., phone and guest/employee contact) for long periods of time
• Must be able to speak clearly and have adequate hearing ability for phone conversations in a noisy environment
• Must be able to sit for long periods of time
• High School Diploma or equivalent required
• Must have a valid US Driver’s license
• Must be able to work some evenings for employee functions and weekends when office operates seven days per week
• Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act.
• Must be at least 18 years old
  
  

Preferred Experience And Special Skills

• College degree preferred
• 1-2 years of previous recruitment experience
• 1-2 years of previous office/clerical experience, preferably in a human resource environment
• Previous Lift Operations experience preferred
• Advanced typing skills, professional phone skills and manner
• Must maintain a professional appearance in a highly visible and stressful environment
• Bilingual Skills advantageous
• Computer Proficiency using Microsoft Word, Excel, and data entry
  
  

POWDR-Copper Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment. This will be posted for a minimum of 3 days or until the position is filled.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Recreational Facilities

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