Lifestyle Adjuster – Property Claims

InsuranceWorks.ca; Dartmouth; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading company in the insurance sector is seeking a Property Adjuster to provide adjusting services focusing on quality and customer service. This hybrid role involves managing Lifestyle product claims, negotiating their value, and ensuring excellent customer support. Candidates with 1-2 years of relevant experience and a passion for Lifestyle claims are preferred.

Benefits

Compelling rewards package including base compensation and eligibility for annual bonus.

Competitive vacation package with the option to purchase extra days off.

Corporate wellness programs to support physical and mental health.

Employee driven programs focused on diversity and inclusion.

Qualifications

• 1-2 years claims adjusting experience, property and/or auto.
• Atlantic licensing preferred.
• Passion for Lifestyle claims.

Responsibilities

• Review and analyze policies, appraisals, and reports to assess claims.
• Advise customers on Specialty product knowledge.
• Maintain detailed file records.

Skills

Customer Service

Claims Adjusting

Negotiation

Analysis

Education

Post-secondary diploma or degree

Completed or working towards Insurance Institute Program (CIP / FCIP)

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are looking for a Property Adjuster to join our team in order to provide stationary telephone adjusting services with a key focus on quality and customer service. Regions serviced include Canada and the United States.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will behybrid– the best of both worlds.

Does the idea of handling claims for Lifestyle products including travel trailers (RVs) and watercraft interest you? Do you want to help us promote Aviva Specialty claims and deliver an exceptional customer experience? If you said “yes” we want you on our team!

What you'll do:

The role is focused on servicing Lifestyle product claims while adhering to the protocols established. As part of this job you will:

Review and analyze policies, appraisals and technical reports to assess the value of a claim and negotiate and settle it accordingly

Carry an active pending of Lifestyle Property claims

Effectively advise and counsel the customer on Specialty product knowledge and provide timely and outstanding customer service

Operate within designated authority, making independent decisions

Maintain detailed file records according to all outlined protocols

Participate in projects and provide feedback into processes on an ongoing basis

Collaborate with other regional claims teams

What you'll bring:

Minimum 1-2 years claims adjusting experience, property and/or auto

Atlantic licensing preferred

Demonstrate a passion for Lifestyle claims

It is considered an asset if you:

Have completed or are working towards completion of the Insurance Institute Program (CIP / FCIP)

Have a post-secondary diploma or degree

Have experience handling claims for specialty products including travel trailers and watercraft, seasonal dwellings

What You’ll Get:

Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.