Lifestyle Adjuster – Property Claims

Aviva Canada Inc.; Dartmouth; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Property Adjuster to join their dynamic team. This hybrid role offers the best of both worlds, allowing you to provide exceptional telephone adjusting services while focusing on quality and customer service. You will handle claims for Lifestyle products, including travel trailers and watercraft, and work collaboratively with regional claims teams. If you have a passion for claims adjusting and are looking for a rewarding career with a compelling rewards package, this opportunity is perfect for you. Join a company that values diversity and inclusion, and supports your professional growth.

Benefits

Annual bonus eligibility

Retirement savings plan

Health benefits

Personal wellness programs

Competitive vacation package

Volunteer opportunities

Corporate wellness programs

Qualifications

• 1-2 years of experience in claims adjusting, preferably in property or auto.
• Atlantic licensing is preferred for this role.

Responsibilities

• Review policies and negotiate claims for Lifestyle products.
• Provide exceptional customer service and maintain detailed records.

Skills

Claims Adjusting

Customer Service

Negotiation

Analytical Skills

Education

Post Secondary Education

CIP / FCIP

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are looking for a Property Adjuster to join our team in order to provide stationary telephone adjusting services with a key focus on quality and customer service. Regions serviced include Canada and the United States.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Does the idea of handling claims for Lifestyle products including travel trailers (RVs) and watercraft interest you? Do you want to help us promote Aviva Specialty claims and deliver an exceptional customer experience? If you said “yes” we want you on our team!

What you'll do:

1. Review and analyze policies, appraisals and technical reports to assess the value of a claim and negotiate and settle it accordingly
2. Carry an active pending of Lifestyle Property claims
3. Effectively advise and counsel the customer on Specialty product knowledge and provide timely and outstanding customer service
4. Operate within designated authority, making independent decisions
5. Maintain detailed file records according to all outlined protocols
6. Participate in projects and provide feedback into processes on an ongoing basis
7. Collaborate with other regional claims teams

What you'll bring:

1. Minimum 1-2 years claims adjusting experience, property and/or auto
2. Atlantic licensing preferred
3. Demonstrate a passion for Lifestyle claims

It is considered an asset if you:

1. Have completed or are working towards completion of the Insurance Institute Program (CIP / FCIP)
2. Have a post-secondary diploma or degree
3. Have experience handling claims for specialty products including travel trailers and watercraft, seasonal dwellings

What You’ll Get:

Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

Education Required

CIP
CIP Partial Completion
FCIP
Post Secondary Education