Lifeguard

Living Water Resorts; Collingwood; On-site; CAD 24,000 - 36,000; Full time

Job summary

Living Water Resorts is seeking a pool operations leader to oversee health, safety and daily pool-area activities at the resort. The role reports to the Recreation Manager / Team Lead and focuses on maintaining the highest standards of hospitality, safety, and guest satisfaction.

You will monitor safety adherence, coordinate with maintenance, and ensure smooth opening/closing of pool facilities while upholding daily team standards and policies.

Qualifications

• High School diploma or working towards graduation.
• Lifeguard Certification from an accredited organization (ie. Red Cross, etc).
• CPR / First Aid Certification.
• Passion for cleanliness and attention to detail.
• Strong interpersonal and organizational skills with ability to prioritize.

Responsibilities

• Oversee health and safety and daily pool area operations.
• Respond to guest concerns and ensure guest satisfaction.
• Maintain high hospitality standards and service quality.
• Follow all operation policies and procedures and staff guidelines.
• Communicate professionally with guests and staff.
• Work as part of a team and maintain grooming standards.
• Monitor pool area and enforce safety rules.
• Ensure safe working conditions and health and safety compliance.
• Open and close pool areas following procedures and checklists.
• Report equipment issues to Recreation Manager or Maintenance.

Education

High School diploma or working towards graduation

CPR / First Aid Certification

Lifeguard Certification

Passion for cleanliness

Interpersonal skills

Organizational skills

Ability to prioritize

Job description

Living Water Resorts is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. Should you require accommodation in relation to any of the materials or processes used during the recruitment and selection process, please notify Human Resources. Living Water Resorts will make every effort to accommodate persons with disabilities in a timely, effective and suitable manner.

The focus of this position is to oversee the health and safety and daily operations of the swimming pools and surrounding areas throughout the resort. This position reports directly to the Recreation Manager / Team Lead.

DUTIES INCLUDE:

1. Demonstrates through their own behaviour the 10 Commandments of our Service Culture Standards of Living Water Resorts in providing a fun and caring environment for our guests / members and fellow team members which in turn will create special memories.
2. Responds to guest complaints and resolves them in a way that ensures the guest will return again and ensures that every guest departs happy.
3. Maintains and delivers a “no compromise” attitude towards providing the highest possible level of Hospitality, Quality and Value to the guest.
4. Adheres to all mandatory written standards of operation, policies & procedures, manuals, oral instructions, employee handbook, collective agreement that are all in place at Living Water Resorts.
5. Communicate in a professional manner, maintaining good relationships, listens and responds appropriately to our guests and fellow staff members
6. Actively work as part of a team.
7. Ensure that staff uniform and grooming standards are maintained on a daily basis.
8. Interact with all guests who enter the pool area and engage in brief and friendly conversation.
9. Maintain a constant visual of all guest(s) who are in the pool making sure safety rules are being adhered too.
10. Maintains safe and secure working conditions throughout all of the pool areas for the well being of our guests and the protection of the pool area assets. Adheres to all Health & Safety policies and procedures.
11. Opens and closes the pool areas ensuring appropriate health, safety and presentation standards are adhered to following established procedures and checklists.
12. Stocking the pool area with clean and folded pool towels and dirty towels placed in the appropriate bins for laundry.
13. Cleaning duties throughout the shift including the pool area, change rooms, and surrounding areas.
14. Make sure all pool / hot tub equipment is clean and in working order.
15. Report any deficiencies and non-working equipment to the Recreation Manager, Team Lead or the Maintenance department.

QUALIFICATIONS

• High School diploma or working towards graduation
• Lifeguard Certification from an accredited organization (ie. Red Cross, etc)
• CPR / First Aid Certification
• Passion for cleanliness and attention to detail
• Possess good interpersonal and organizational skills and have a strong ability to prioritize.

Working Conditions

• Works both indoors and outdoors
• May be exposed to hazardous pool cleaning chemicals
• Must be able to bend, reach, lift at least 30- 40lbs
• Must be able to walk and stand for an average of 4-8 hours per shift
• Must be able to work flexible hours including days, evenings, weekends and holidays