Lifecycle & Upgrades Solutions Engineer

Dematic

Mississauga

On-site

CAD 117,000 - 169,000

Full time

14 days+

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Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic is seeking a Solution Development Engineer to create safe, competitive, and customer-centered solutions in Lifecycle Solutions and Services contracts, and in Modernizations & Upgrades projects. You will work closely with Sales, Operations, engineering teams, and subject matter experts to define needs and prepare scopes and cost estimates.

You may present solutions to Dematic management, Sales, and customers, help ensure a smooth transition to Operations after award, and lead

Qualifications

Bachelor's degree in Supply Chain, Engineering, Business, or a related field preferred.
Typically 3-5 years of related experience in solution development, service estimating, proposal development, material handling, engineering, or a comparable field.
Knowledge of customer operations, service contract offerings, automated material handling equipment, controls, software, and proposal-development practices.
Established skill in examining detailed requirements, resolving issues, formulating workable solutions, and managing self-directed subject matter experts.
Strong leadership, written and verbal communication, collaboration, organization, and stakeholder-management skills.

Responsibilities

Develop service contract solutions including resident maintenance, audits, preventive maintenance, remote support, digitalization, training, and lifecycle offerings.
Develop Modernizations & Upgrades solutions that may integrate automated material handling systems, drives, hardware, controls, and software.
Review requests and documentation to define customer needs and solution requirements.
Build service and project concepts, scopes of work, staffing assumptions, application designs, cost estimates, and costing workbooks.
Own proposal-team schedules, coordinate inputs, meet target dates, and provide status reporting for active Solution Requests.
Partner with Sales, Operations, Lifecycle Solutions and Services, engineering teams, and others to resolve information gaps and document decisions.
Lead or support proposal reviews, renewal discussions, pre-sales activities, and customer conversations, including presenting proposed solutions and commercial assumptions as needed.
Manage multiple opportunities, address complex issues, and ensure quality, accuracy, and schedule performance.
After award, facilitate handoff to Operations or execution team with approved scope and costing assumptions.
Stay current with material handling concepts and participate in continuous improvement.