Professional Solution Development Engineer

Dematic; Mississauga; On-site; CAD 117,000 - 169,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic is seeking a Solution Development Engineer to create safe, competitive, and customer-centered solutions in Lifecycle Solutions and Services contracts, and in Modernizations & Upgrades projects. You will work closely with Sales, Operations, engineering teams, and subject matter experts to define needs and prepare scopes and cost estimates.

You may present solutions to Dematic management, Sales, and customers, help ensure a smooth transition to Operations after award, and lead

Qualifications

• Bachelor's degree in Supply Chain, Engineering, Business, or a related field preferred.
• Typically 3-5 years of related experience in solution development, service estimating, proposal development, material handling, engineering, or a comparable field.
• Knowledge of customer operations, service contract offerings, automated material handling equipment, controls, software, and proposal-development practices.
• Established skill in examining detailed requirements, resolving issues, formulating workable solutions, and managing self-directed subject matter experts.
• Strong leadership, written and verbal communication, collaboration, organization, and stakeholder-management skills.

Responsibilities

• Develop service contract solutions including resident maintenance, audits, preventive maintenance, remote support, digitalization, training, and lifecycle offerings.
• Develop Modernizations & Upgrades solutions that may integrate automated material handling systems, drives, hardware, controls, and software.
• Review requests and documentation to define customer needs and solution requirements.
• Build service and project concepts, scopes of work, staffing assumptions, application designs, cost estimates, and costing workbooks.
• Own proposal-team schedules, coordinate inputs, meet target dates, and provide status reporting for active Solution Requests.
• Partner with Sales, Operations, Lifecycle Solutions and Services, engineering teams, and others to resolve information gaps and document decisions.
• Lead or support proposal reviews, renewal discussions, pre-sales activities, and customer conversations, including presenting proposed solutions and commercial assumptions as needed.
• Manage multiple opportunities, address complex issues, and ensure quality, accuracy, and schedule performance.
• After award, facilitate handoff to Operations or execution team with approved scope and costing assumptions.
• Stay current with material handling concepts and participate in continuous improvement.

Skills

Leadership

Communication

Collaboration

Organization

Stakeholder management

Education

Bachelor's degree in Supply Chain, Engineering, Business, or related field

Tools

Salesforce

SAP

AutoCAD

Maestro

iProposal

Job description

Dematic is looking for a Solution Development Engineer to create safe, competitive, and customer-centered solutions in two main areas: Lifecycle Solutions and Services contracts, and Modernizations & Upgrades projects. This role works closely with Sales, Operations, engineering teams, and subject matter experts. It assesses customer needs, prepares scopes and cost estimates, leads cross-functional proposal teams, and ensures timely delivery of accurate proposals. The Solution Development Engineer may present suggested solutions to Dematic management, Sales, and customers, and helps ensure a smooth transition to Operations after project award.

This role is a new addition to the team to support an increase in business.

At Dematic and KION, our talent is key to creating the magic of supply chain solutions. As part of a global community of communities, you’ll help orchestrate intelligent logistics that power the future of commerce. Here, you can push your career forward in an environment built on collaboration, growth, and real-world impact.

We offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $82,875 - $120,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. This role is to backfill someone moving to a new position in the company.

Tasks and Qualifications:

What You Will Do in this Role:

• Develop service contract solutions that may include Resident Maintenance, audits, preventive maintenance, remote support, digitalization, training, and related lifecycle offerings.
• Develop Modernizations & Upgrades solutions of varying complexity that may integrate automated mechanical material handling systems, drives, hardware, controls, and software.
• Review solution requests, customer specifications, operational requirements, application objectives, site information, and supporting documentation to define customer needs and solution requirements.
• Build service and project concepts, scopes of work, staffing assumptions, application designs, cost estimates, and costing workbooks using established tools and processes.
• Own proposal-team schedules, coordinate required inputs, meet target completion dates, and provide reliable status reporting for active Solution Requests.
• Partner with Sales, Operations, Lifecycle Solutions and Services, engineering teams, and other collaborators to resolve information gaps, review costing methods, and document assumptions and decisions.
• Lead or support proposal reviews, renewal discussions, pre-sales activities, and customer conversations, including presenting proposed solutions and commercial assumptions as needed.
• Manage multiple opportunities simultaneously, identify and bring up unusual or highly complex issues, and maintain accountability for quality, accuracy, and schedule performance.
• After award, facilitate an organized handoff of the approved scope, costing assumptions, commitments, and supporting information to the Operations or execution team.
• Stay current with material handling concepts, adapt quickly to new processes and tools, and take a proactive role in continuous improvement.

What We Are Looking For:

• Bachelor's degree in Supply Chain, Engineering, Business, or a related field preferred.
• Typically 3-5 years of related experience in solution development, service estimating, proposal development, material handling, engineering, or a comparable field.
• Knowledge of customer operations, service contract offerings, automated material handling equipment, controls, software, and proposal-development practices.
• Established skill in examining detailed requirements, resolving issues, formulating workable solutions, and managing self-directed subject matter experts.
• Strong leadership, written and verbal communication, collaboration, organization, and stakeholder-management skills.
• Ability to handle several opportunities and deadlines simultaneously while ensuring accuracy and providing clear updates on progress.
• Proficiency with Microsoft Word, PowerPoint, and Excel, including PivotTables; experience with Salesforce, SAP, AutoCAD, Maestro, and iProposal is preferred or beneficial.
• Approximately 20% travel may be required to customer sites or Dematic locations.

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