LifeClinic Coordinator

Life Time Inc.; Vaughan; On-site; CAD 32,000 - 43,000; Full time

Benefits offered by this job

Fully subsidized membership

RRSP with company match

Training and professional development

Paid time off

Job summary

Life Time is seeking a LifeClinic Coordinator to maintain patient accounts, greet members, and support billing and scheduling within the LifeClinic team.

The role emphasizes customer service, medical record accuracy, and collaboration with clinicians to ensure outstanding patient care and an efficient practice flow.

Qualifications

• High School Diploma or GED is required.
• 1 to 3 years of experience in healthcare or a customer service industry preferred.

Responsibilities

• Greet patients and members in a friendly, professional manner.
• Ensure all patient forms are completed and added to their account.
• Collaborate with doctors to maintain accurate medical records and treatment plans.
• Explain patient financial responsibilities and contributions to care.
• Process and collect payments from patients.
• Schedule patients according to their treatment plans.
• Sort and deliver clinic mail and packages.
• Educate patients about Chiropractic/Physical Therapy as part of a healthy lifestyle.
• Handle front desk reception and essential administrative duties.
• Assist doctors with various administrative tasks as needed.

Skills

Customer service

Healthcare experience

Education

High School Diploma or GED

2- or 4-year college degree in a related field

Job description

Position Summary

As a part of the LifeClinic team, the LifeClinic Coordinator maintains, and executes the LifeClinic business plans and adjusts as needed to deliver results at or above company expectations in patient acquisition, retention, and collections. Furthermore, they will greet members and patients alike in a friendly, professional manner while providing exceptional customer service. They will apply their extensive knowledge of LifeClinic’s mission and services to proactively meet our patient’s needs, efficiently answer any questions and maintain patient accounts.

Job Duties And Responsibilities

• Communicates proactively with patients while engaging them in their care
• Ensures that all necessary forms for each patient are complete and reflected in their account
• Works with the doctor to ensure accurate medical records and patient treatment plans
• Understands and responds to questions regarding patient finances and their contribution to care
• Collects and processes payments
• Manages the clinics entire patient scheduling ensuring patients schedule according to their treatment plan
• Sorts and delivers Life Clinic mail and incoming packages
• Promotes and educates patients, members, and team members that Chiropractic / Physical therapy care is a part of a Healthy Way of Life
• Handles front desk reception and essential administration duties
• Performs a variety of administrative tasks to assist the doctors as needed

Position Requirements

• High School Diploma or GED
• 1 to 3 years of experience working in healthcare or a customer service industry

Preferred Requirements

• 2 or 4 year college degree in a related field

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• Registered Retirement Savings Plan (RRSP) with company discretionary match
• Training and professional development
• Paid time off where required by law

Full-time Team Members are eligible for additional benefits, including:

• Extended Healthcare coverage
• Life insurance
• Adoption assistance

Pay

This is an hourly position with wages starting at $23.00 and pays up to $31.25, based on experience and qualifications.

If you are contacted regarding a job opportunity, please let us know of any accommodations needed to meet your accessibility needs during the recruitment process. Any accommodation information will be treated as confidential and only used for the purpose of enabling you to have an accessible candidate experience.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

Life Time may use artificial intelligence to screen, assess, or select candidates for this position.