Life & Disability Claims Examiner - Bilingual (French/English)

First Canadian Financial Group; Sherwood Park; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading organization in Canada is seeking a Bilingual Life & Disability Claims Examiner. This role involves adjudicating creditor claims via telephone and email, requiring strong analytical and customer service skills. Ideal candidates will have experience in relevant fields and be fluent in both French and English. The position includes a full-time commitment with an opportunity to transition to a hybrid work model after probation.

Benefits

5% uplift for bilingualism after probation

Earned Time-Off Program

Group Retirement Savings Plan with employer match

Hybrid work model after probation

On-site gym with classes

Educational assistance and career development

Health and Wellness spending account

Employee Assistance Program (EAP)

Diversity and inclusion initiatives

Employee recognition events

Qualifications

• 1+ years in Insurance / Claim Examination / Medical / Legal preferred.
• Medical terminology training is required for non-experienced candidates.
• Fluency in English and French is mandatory.

Responsibilities

• Gather and analyze claims information for adjudication.
• Serve as primary contact for claimants, guiding them through the process.
• Maintain organized records of claims and interactions.

Skills

Bilingual communication

Customer service

Analytical skills

Education

University/Diploma/Certificate

Tools

Microsoft Office

Job description

Life & Disability Claims Examiner - Bilingual (French/English)

Join to apply for the Life & Disability Claims Examiner - Bilingual (French/English) role at First Canadian Financial Group

Life & Disability Claims Examiner - Bilingual (French/English)

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Join to apply for the Life & Disability Claims Examiner - Bilingual (French/English) role at First Canadian Financial Group

Description

First Canadian is a national organization and we are experiencing unprecedented growth!

Job Details

Description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We Award Our Team With The Following

• An uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).
• Off work 1 hour early on Fridays.
• Earned Time-Off Program and vacation.
• Group Retirement Savings Plan with employer match.
• A hybrid work model is available upon successful completion of probation.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Educational assistance and career development.
• Employee benefits.
• Health and Wellness spending account.
• Employee Assistance Program (EAP).
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.
  
  

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

Under the direction of the Manager, Creditor Life and Disability Claims - Québec, the Bilingual Life & Disability Claims Examiner - Alberta is a client-facing position responsible for adjudicating creditor claims via telephone and email.

The hours of work for this role are 7:00am to 3:30pm Monday through Thursday and 7:00am to 2:30pm on Fridays.

Essential Responsibilities

• Claim Development and Adjudication:
• Gather and analyze all relevant information related to claims, including documentation from claimants, employers, medical practitioners, healthcare agencies, pharmacies, and financial institutions.
• Liaise with external parties, such as medical professionals and financial institutions, to facilitate claim resolution.
• Maintain accurate and organized records of all claims and interactions in compliance with company policies and legal requirements.
• Verify the completeness and accuracy of submitted claims and assess them based on the terms and conditions of the coverage.
• Make sound adjudication decisions in compliance with company standards and regulatory guidelines.
• Client Communication and Support:
• Serve as the primary point of contact for claimants, providing guidance on the claims process and required documentation.
• Deliver exceptional customer service through clear, empathetic, and professional communication in both English and French.
• Handle inquiries and concerns from clients, ensuring prompt and effective resolution.
• Continuous Improvement:
• Stay updated on changes to policies, regulations, and industry best practices.
• Participate in ongoing training and development to enhance technical knowledge and skills.
• Other duties as required.
  

Qualifications

• A minimum of 1-year experience in any of the following: Insurance / Claim Examination / Medical / Legal is preferred.
• Medical terminology training or experience in the medical field is an asset; candidates without this experience will be required to successfully complete Medical terminology training within a specified time period upon commencement of employment.
• University/Diploma/Certificate preferred or other academic is required.
• Professional experience equivalencies may be considered.
• Intermediate skills with Microsoft Office (Word/Excel) is required.
• Fluent in both English and French with proven skills in verbal and written communication is required.
• Successful completion of employment, criminal, education background checks including employer reference and verification before employment is required.
  
  

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Motor Vehicle Manufacturing

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