Licensing Officer Residential Licensing Team

Vancouver Island Health Authority; Nanaimo; On-site; CAD 78,000 - 98,000; Full time

Job summary

Vancouver Island Health Authority (Island Health) seeks a Licensing Officer for Residential Licensing to manage adult facility licences, assess facilities, and monitor compliance across multi-site locations. The role emphasizes safety, quality improvement, and regulatory compliance, reporting to the Regional Supervisor.

Responsibilities include reviewing licence applications, approving facility plans, inspecting facilities, and investigating complaints.

Qualifications

• University degree in a related discipline.
• Minimum two years' recent related experience in community care facilities.
• A valid BC Driver's Licence.
• Equivalent combination of education, training and experience may be considered.

Responsibilities

• Review and process applications for adult facility licences.
• Review and approve plans of new facilities.
• Assess facility staff and conduct inspections.
• Monitor compliance and investigate complaints or incidents.
• Travel between sites may be required.

Skills

Communication

Organizational skills

Critical thinking

Team collaboration

Verbal and written communication

Education

University degree in related discipline

Two years' related experience

Valid BC Driver's Licence

Equivalent combination of education, training and experience

Job description

Licensing Officer Residential Licensing Team - (235299)

Close Date

Location

Work Area (FBA Only)

Multi-Site

No

Travel Requirement

Travel between multiple sites may be required

Shift Start Time/End Time

0830-1630 M-F, some Saturday shifts

Days Off

Rotating

Vacancy Type

Regular FT

Salary Range (Hourly Rate)

$40.19 - $50.20

Paid FTE

1.0

Worked BI-WEEKLY HOURS

75

Planned Start Date

Oct. 5 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Regional Supervisor, Licensing within Island Health and working as part of an interdisciplinary team, the Licensing Officer, Residential participates in the licensing process for adult care facilities as per the applicable government Act(s) under delegated authority by the Medical Health Officer. Responsibilities include reviewing and processing applications for and amendments to adult facility licences, reviewing and approving plans of new facilities, participating in the assessment of facility staff, completing inspections of facilities and monitoring compliance. The Licensing Officer investigates complaints, serious incident reports and communicable disease outbreaks within adult facilities.

Travel is a requirement of this position. Transportation arrangements must meet the operational requirements of Island Health in accordance with the service assignment and may require the use of a personal vehicle.

QUALIFICATIONS:

Education, Training And Experience

• A University Degree in a related discipline.
• A minimum of two (2) years' of recent, related experience such as working in a community care facility where a knowledge of residential community care facility operational issues has been acquired.
• A Valid BC Driver's Licence.
• An equivalent combination of education, training and experience may be considered.

Skills And Abilities

• Ability to communicate effectively verbally and in writing.
• Ability to work independently, organize workload and establish priorities.
• Ability to exercise critical thinking, decision-making and problem solving.
• Ability to work effectively as part of an inter-disciplinary team.
• Ability to establish relationships with internal and external contacts.
• Ability to deal with others effectively.
• Ability to operate related equipment including word processing equipment.
• Ability to teach and conduct presentations.
• Knowledge of and ability to implement problem-solving processes.
• Ability to demonstrate sound professional judgement, empathy, tact and integrity.
• Ability to work with media such as print, television and radio.
• Physical ability to perform the duties of the position.
• Ability to secure facts through investigation and inspection and gather evidence. Ability to prepare concise and accurate written reports.
• Ability to enforce regulatory provisions with tact and firmness.
• Ability to read and examine floor plans.
• Ability to interpret and explain applicable acts and regulations.