Licensing and Permit Agent

Government of Yukon; Whitehorse; On-site; CAD 64,000 - 74,000; Full time

Benefits offered by this job

Comprehensive benefits

Learning and development opportunities

Flexible work and leave options

Job summary

The Government of Yukon, Department of Environment, is seeking a Licensing and Permit Agent in Whitehorse to deliver frontline services for licensure and permits to hunters, anglers, trappers and campers.

This full-time permanent role involves reviewing applications, explaining regulatory rights and responsibilities, and providing intake for biological submissions, with a focus on excellent client service in a fast-paced environment.

Qualifications

• Experience delivering in-person customer service in fast-paced, high-volume office environments.
• Ability to interpret and apply complex policies and legislation while adhering to regulatory requirements.
• Experience handling financial transactions (debit/credit card, cash) and reconciling cash.
• Previous work in a regulatory or permitting environment or hunting setting is considered an asset.

Responsibilities

• Review applications for licensure and permit hunters, anglers, trappers and campers.
• Provide information and education to promote awareness of individual legislative rights and responsibilities.
• Provide administrative intake services for biological submissions.
• Deliver exceptional client service in a fast-paced setting.

Skills

Customer service

Policy interpretation

Cash handling

Regulatory experience

Job description

Government of Yukon -> Environment - Client and Technology Services - Client Solutions

Location

Whitehorse, YT Y1A 2C6 CA (Primary)

Job Type

Permanent

End Date

Full/Part Time

Full-time

Standard Hours Bi-weekly

75

Classification

AR07

$63,710.00 - $73,642.00

Union

YEU

Days Off

Saturday/Sunday

Travel

0%

Admissibility

Open to all Candidates, Preference - Canadian Indigenous Ancestry, Preference - Yukon First Nations ancestry

This competition is open to all candidates who meet the above noted Admissibility. A hiring preference will apply for qualified candidates of Canadian Indigenous ancestry, with a priority for qualified Yukon First Nation candidates. This initiative is in support of Yukon government’s goal for a representative public service. For more information on the hiring preference visit www.yukon.ca/hiring-preference .

Job Summary and Requirements

This posting is to a full-time Permanent position, 75 hours biweekly

Our role

As trusted environmental stewards, Department of Environment professionals are committed to a healthy, sustainable and prosperous Yukon. Our people are dedicated to keeping the air, land and water clean, the responsible management of wildlife and fostering opportunities to connect with nature. We enrich governance through building our relationships with Yukon First Nation and transboundary Indigenous partners and through the application of both science and traditional knowledge in our decision-making.

Your role

Do you have a passion for outdoor pursuits including hunting, fishing and camping? Are you keen to assist others learn about these opportunities?

As the Licensing and Permit Agent, you’ll support our vision and values through front line service to the public. Licensing and Permit Agents review applications for licensure and permit hunters, anglers, trappers and campers; provide information and education to promote awareness of individual legislative rights and responsibilities and provide administrative intake services for biological submissions.

The Client Solutions team strives to deliver exceptional client service in a fast-paced setting. We are looking to add a skilled and dedicated representative to our team! Previous experience in a licensing and permit (or similar) role is an asset.

Essential Qualifications

To be considered for this opportunity, you’ll need to demonstrate how you meet the following qualifications in your resume. Be sure to highlight how the experience you have acquired aligns with the ‘must haves’ for this position, including the month and year for each work experience entry. Selection for further consideration is based solely on the information you provide in your resume.

Experience delivering in-person customer service in fast-paced, high-volume office environments.

Experience Interpreting,communicatingand applying complex policies and legislation while adhering to regulatory requirements.

Experience handling financial transactions (debit/credit card, cash) and reconciling cash.

Previous work in a regulatory or permitting environment or hunting setting is considered an asset.

Desired Knowledge, Skills and Suitability

Candidates should have and will be assessed on:

Exceptional client service abilities, using tact and diplomacy at all times. bn

Clear communication skills, self-motivated and able to take initiative.

Ability to understand, communicate, and apply complex policies and legislation.

Organizational and problem-solving skills under pressure.

Strong attention to detail and high degree of accuracy.

We support balancing personal and professional needs through comprehensive benefits, the ability to build your professional skills through learning and developmental opportunities, and flexible work and leave options.

There’s no best way to tell you why Yukon is an amazing place to live and work but you can see some of what our Territory has to offer here: