Licensed Technician- OpenRoad Audi Boundary

OpenRoad Auto Group Limited; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Discounted Vehicle Purchasing Program

Boot Allowance

Employee Referral Program

Employer RRSP Matching

Training & Development Opportunities

Job summary

OpenRoad Audi Boundary in Burnaby is seeking a Licensed Technician for a full-time role in the Service department. You will work on a variety of OEM brands under OpenRoad Auto Group Limited, perform diagnostics, conduct repairs, and ensure high quality service for customers.

Your responsibilities include following factory standards, coordinating with parts, conducting road tests, and mentoring apprentices. A BC driver’s license is required and ongoing factory training is provided.

Qualifications

• Must be a fully licensed Technician.
• Strong diagnostic and problem solving skills to maintain customer satisfaction.
• Valid BC driver’s license and ability to provide driver’s abstract on request.

Responsibilities

• Receive repair orders and perform work as outlined with efficiency and accuracy.
• Ensure work complies with dealership and factory standards.
• Communicate with parts to obtain needed items and tag parts for warranty or customer requests.
• Road-test vehicles to quality-check repairs.
• Supervise Apprentice technicians as assigned by management.
• Attend factory-sponsored training and stay updated with bulletins.

Skills

Licensed Technician

Diagnostic & problem solving

Self-motivated & organized

Interpersonal skills

Decision making

Tools

Automotive equipment knowledge

Job description

DRIVING POSSIBILITIES

Position: Licensed Technician
Status: Full-Time

Dealership: OpenRoad Audi Boundary
Department: Service

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 42 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Employee Referral Program, Employer RRSP Matching
• Internal and external, training & development opportunities for skill-development and growth
• Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
• Comprehensive extended health and dental plan, tailored around Associate wellness
• Recognition and Engagement Events!

ROLE & RESPONSIBILITIES:

• Receive repair orders from dispatch tower/Service Advisor and perform work as outlined on repair order with efficiency and accuracy.
• Ensure work is performed in accordance with dealership and factory standards.
• Communicate with parts department to obtain needed parts. Save and tag parts if the job is under warranty or if requested by the customer.
• Examine the vehicle to determine if additional safety or service work is required.
• Advise Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
• Inform dispatcher when job is started, finished, or interrupted. Be particularly attentive to repair orders on vehicles marked “RUSH” or “CUSTOMER WAITING”.
• Complete and maintain documentation of work performed.
• Road-test vehicles to quality-check work performed.
• Supervise work of any Apprentice technicians as assigned to you by management.
• Attend factory-sponsored training classes. Keep abreast of factory technical bulletins.
• Ensure that customers’ cars are kept clean.
• Keep shop area neat, clean and free of safety hazards.
• Comply with Federal, Provincial and Municipal regulations, such as those governing the disposal of hazardous wastes.
• Assist in creating quotes for additional work required.
• Keep up to date on online training as required
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Must be a fully licensed Technician.
• Working knowledge of automotive equipment.
• Possess strong diagnostic and problem solving skills in order to maintain optimal customer satisfaction.
• A highly self-motivated and organized individual.
• Well-developed interpersonal skills to effectively work with other members of the Service Department team.
• Must be committed to consistently delivering high quality work.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• A valid British Columbia driver’s license, and ability to provide drivers abstract for review.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

We thank all those that have applied. Only those considered for the position will be contacted.