Licensed Team Lead-Guelph, ON-LensCrafters

EssilorLuxottica; Guelph; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading optical retailer in Guelph, Ontario is seeking a Licensed Team Lead to provide exceptional customer service. The ideal candidate will possess a valid state Opticianry license and strong retail experience, ensuring high standards in customer interaction and product expertise. This full-time position offers opportunities for growth and leadership within the store environment.

Qualifications

• Must possess current & valid state Opticianry license.
• Strong optical & retail experience is required.
• Leadership & training experience is preferred.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Assist customers with selections and provide recommendations.
• Responsible for basic operation, cleaning & maintenance of lab tools.

Skills

Customer Service

Problem Solving

Sales Skills

Strong Communication

Leadership

Basic Math Skills

Education

High School Diploma / GED

Current & valid Opticianry license

Tools

Optical machinery / instruments

Job description

GENERAL FUNCTION

The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

Under current & valid state Opticianry license performs the following: provide expertise & product knowledge on lens choices based on the patient’s vision needs & OD prescription, adjust and / or repair eyewear as needed, present & dispense eyewear, performs accurate digital measurements

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

BASIC QUALIFICATIONS

• HS diploma / GED
• Current & valid state Opticianry license
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

• State licensure (if applicable) & / or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery / instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Additional context: Requisition ID: 891879; Store #: 000941 LensCrafters; Position: Full-Time; Total Rewards information is provided for context.