Licensed Insurance Professional

Aviva plc; Markham; On-site; CAD 52,000 - 60,000; Full time

Benefits offered by this job

Hybrid flexible work model

Health benefits

Retirement savings and share plan

Job summary

Aviva Canada is seeking a RIBO licensed Insurance Professional in Ontario to provide personalized advice and service to clients. You will quote, bind, and service personal lines policies, respond to policy inquiries, and identify cross-sell opportunities while maintaining accurate records.

The role emphasizes customer-first service and ongoing professional development. Ideal candidates will hold an active RIBO license, have 1–3 years in personal lines or customer service, and demonstrate strong

Qualifications

• Current and active RIBO license is required.
• 1–3 years of experience in personal lines insurance or related customer service.
• Strong customer service, verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Analytical, problem-solving and decision-making abilities.

Responsibilities

• Provide professional insurance advice and recommendations to clients.
• Quote, bind, and service personal lines insurance policies.
• Respond to inquiries regarding coverage, changes, renewals and claims.
• Identify opportunities to cross-sell and up-sell products.
• Maintain accurate customer records and policy documentation.
• Ensure compliance with RIBO licensing requirements and regulatory standards.
• Deliver outstanding customer service via phone, email and digital channels.
• Collaborate with internal stakeholders and underwriting teams.
• Stay current on products, market trends and regulatory changes.

Skills

Customer service

Communication

Multitasking

Analytical thinking

Relationship-building

Adaptability

Education

CIP designation (asset)

Tools

Guidewire

Broker Portal

Job description

Experience Aviva Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity OIS Ontario Insurance Service Limited (OIS) is a wholly owned subsidiary of Aviva Canada, one of the country's leading property and casualty insurance providers. We are committed to delivering exceptional insurance solutions and customer experiences while fostering a collaborative, diverse, and inclusive workplace. As we continue to grow, we are seeking a customer-focused and motivated RIBO Licensed Insurance Professional to join our team. As a RIBO Licensed Insurance Professional, you will provide personalized insurance advice and service to customers while identifying opportunities to help protect what matters most to them. You will be responsible for delivering exceptional customer experiences through professional consultation, policy servicing, and insurance product recommendations. This role is ideal for an individual who is passionate about helping customers, thrives in a fast-paced environment, and is committed to ongoing learning and professional development.

What you’ll do

• Provide professional insurance advice and recommendations to clients.
• Quote, bind, and service personal lines insurance policies.
• Respond to customer inquiries regarding coverage, policy changes, renewals, and claims-related questions.
• Identify opportunities to cross-sell and up-sell insurance products that meet customer needs.
• Maintain accurate customer records and policy documentation.
• Ensure compliance with RIBO licensing requirements and all regulatory standards.
• Deliver outstanding customer service through various communication channels including phone, email, and digital platforms.
• Collaborate effectively with internal stakeholders and underwriting teams.
• Stay current on insurance products, market trends, and regulatory changes.

What you’ll bring

• Current and active RIBO License in good standing is required; experience applying and leveraging a RIBO license in a personal lines insurance environment would be considered a strong asset.
• 1–3 years of experience in personal lines insurance, a brokerage, direct writer, or customer service environment.
• Strong customer service, verbal and written communication, and relationship-building skills, with a passion for delivering an exceptional customer experience.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• Strong analytical, problem-solving, and decision‑making capabilities.
• Proficiency with Microsoft Office applications and insurance management systems.
• CIP designation or progress toward obtaining a CIP designation is considered an asset.
• Holding provincial insurance licenses across multiple Canadian jurisdictions is considered a strong asset.
• Previous experience in a contact centre, sales, or customer‑facing environment is preferred.
• Knowledge of personal auto and property insurance products is an asset.
• High degree of professionalism, integrity, and attention to detail.
• Collaborative team player with strong interpersonal skills.
• Adaptable, results‑oriented, and committed to continuous learning and improvement.
• Experience using Guidewire and/or Broker Portal is considered an asset.

What you'll get

• The salary band for this position ranges from $52,000.00 to $60,000.00.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

#LI-PS2 #LI-Hybrid

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.