Licensed Financial Services Assistant-EN

Canadian Forces Morale and Welfare Services; Comox; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Work-life balance

Retirement planning

Learning and development

CF One discounts

Job summary

Canadian Forces Morale and Welfare Services (CFMWS) is hiring a Licensed Financial Services Assistant to support advisors in delivering financial solutions to CAF members and their families. You will handle client meetings, transfers, and administration end-to-end, coordinating with fund companies to fulfill trades and maintain client files.

Based in an on-site CF location, you will engage with clients and advisors to support growth while adhering to regulatory and ethical standards.

Qualifications

• College diploma or certificate in Office Administration or related field.
• Mutual Fund License.
• Canadian Securities Course (CSC) or Investment Funds in Canada Course (IFC).

Responsibilities

• Support clients in implementing investment strategies to assist them in achieving their goals.
• Assist in client discovery process through pre-meeting information gathering and subsequent delivery to advisor.
• Organize marketing activities on behalf of advisory professionals.
• Support business growth of assigned branches through outbound calls, prepare client/prospect call lists and track progress, as required.
• Liaise with clients, advisors, and fund companies to facilitate trade requests.
• Assist with the set-up of client files and ongoing maintenance of the accounts including proactively booking reviews and Know Your Client (KYC) updates.
• Comply with regulatory, legal, security, confidentiality and ethical requirements ensuring proper protocols when processing requests.

Skills

Client focus

Organizational knowledge

Communication

Innovation

Teamwork

Leadership

Education

College diploma or certificate in Office Administration

Mutual Fund License

Canadian Securities Course (CSC) or Investment Funds in Canada Course (IFC)

Job description

CFMWS - WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we're more than just a workplace; we're a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

SISIP FINANCIAL

A full suite of financial solutions, tailored to the realities of our Canadian Armed Forces Members and their families, is offered through the SISIP Financial division within CFMWS. In addition to conventional insurance, investment and financial advice products and services, we pride ourselves in delivering preventative financial education and, where required, counselling, to support our members’ financial wellbeing. At SISIP, we keep our members at the center of everything we do. Our ultimate target is the right solution at the right time for our members, and our commission-free environment reinforces this. As a social enterprise, the profits we make help fund programs within the Canadian Armed Forces (CAF) community to benefit members and their families.

SISIP Financial services are available to Canadian Armed Forces Members both virtually and in-person. We have 23 offices located in CAF communities across Canada. Our national office is located in Ottawa.

THE ROLE

The Licensed Financial Services Assistant will support advisors assigned to them by their manager. This includes, but is not limited to, proactively calling clients for appointments or providing support to prepare for appointments, following up on transfers and transactions, and completing all administration from beginning to end, following a client meeting.

You will liaise with clients, advisors and fund companies to facilitate trade requests. Each day you will make a difference in the lives of our clients and will be contributing to improving the quality of life for our CAF community.

Qualifications

• College diploma or certificate in Office Administration, Business Administration or a related field AND some years of experience in office administration, banking or a related field
• Mutual Fund License
• Canadian Securities Course (CSC) or Investment Funds in Canada Course (IFC)

Experience

• In providing administrative services in a financial planning, counselling and/or insurance environment
• In office administration
• In maintaining filing systems
• In proofreading
• In data entry, data manipulation, record-keeping and retrieval techniques
• In drafting correspondence and reports

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Responsibilities

• Support clients in implementing investment strategies to assist them in achieving their goals.
• Assist in client discovery process through pre-meeting information gathering and subsequent delivery to advisor.
• Organize marketing activities on behalf of advisory professionals.
• Support business growth of assigned branches through outbound calls, prepare client/prospect call lists and track progress, as required.
• Liaise with clients, advisors, and fund companies to facilitate trade requests.
• Assist with the set-up of client files and ongoing maintenance of the accounts including proactively booking reviews and Know Your Client (KYC) updates.
• Comply with regulatory, legal, security, confidentiality and ethical requirements ensuring proper protocols when processing requests.

Other Information

• Language Requirement: English Essential
• Reading: Functional
• Writing: Functional
• Oral: Functional

Start Date: November 16, 2026

This is an on-site position with an assigned work location. The employee must be able to work 8:00 AM to 4:00 PM Monday-Friday.

Benefits Available

• Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.
• Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.
• Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.
• Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.
• Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

British Columbia