Library Service Representative

City of Windsor; Windsor; On-site; CAD 39,000 - 48,000; Part time

Job summary

City of Windsor’s Windsor Public Library seeks a Library Service Representative to help run daily operations, assist patrons, deliver programs for all ages, and support team objectives across locations. The role requires teamwork, strong customer service, and flexibility for varied duties and shifts.

Applicants should have a three-year university program or MOE equivalency, with at least six months of experience and a valid driver’s licence if travel is needed. Weekend work is required.

Qualifications

• Must have a three-year university program or MOE equivalency.
• Six months or more of customer service experience.
• Strong interpersonal, conflict resolution, time management and organizational skills.
• Team oriented, flexible to assignments and locations; valid driver’s licence if driving is required.
• Language ability reflecting Windsor’s cultural diversity is an asset.
• Library Technician certification and prior library experience are assets.

Responsibilities

• Maintain the daily operation of the library as part of a team.
• Assist customers with reference and readers’ advisory, circulation functions and programming.
• Deliver programmes for all ages.
• Provide troubleshooting for hardware and software issues.
• Monitor and request supplies.
• Supervise pages and volunteers.
• Develop partnerships with the community.
• Secure property, including locking and unlocking library buildings.
• Perform Occupational Health & Safety duties as outlined in policy.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Teamwork

Driver's Licence

Weekend availability

Language diversity

Education

Three-year university program

Ontario Ministry of Education equivalency

Job description

Forward. Together. — Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment, state-of-the‑art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.

Job Posting Number:2026-0348

Posting Type:Internal and External

Posting Period: Tuesday, October 13, 2026, at 9:00 a.m. to Tuesday, October 20, 2026, at 5:00 p.m.

Department:Windsor Public Library

Union: C.U.P.E Local 2067

Position Status:Temporary Part-Time

Job Code:WPL001

Grade/Class:Group 10

Number of Positions:1

Rate of Pay:$28.10 to $34.75 per hour

Hours of Work per Week:14

Shift Work Required:Yes

Duties:

Reporting to the Manager of Public Services or designate, the Library Service Representative will:

• Maintain the daily operation of the library, as part of a team.
• Assist customers with reference and readers’ advisory, circulation functions, and programming.
• Deliver programmes for all ages.
• Provide troubleshooting for hardware and software issues.
• Monitor and request supplies.
• Supervise pages and volunteers.
• Participate in establishing and developing partnerships with the community.
• Secure property, including locking and unlocking library buildings.
• Perform Occupational Health & Safety duties as outlined in the Corporation’s Health & Safety Program.
• Perform other related duties as assigned.

Qualifications:

• Must be a graduate from a three (3) year university program, or Ontario Ministry of Education equivalency.
• Must have over six (6) months experience in a customer service environment.
• Must have effective interpersonal, conflict resolution, time management, and organizational skills.
• Will work within a team environment and must be flexible in the acceptance of assignments and change of tasks, as well as have the ability to work at all Windsor Public Library locations, as required. If method of travel is by vehicle, a current valid and lawful Driver’s Licence is required in accordance with the Highway Traffic Act and must provide a driver’s abstract as a condition of employment.
• Fluency in a language or languages reflecting the cultural diversity of Windsor will be considered an asset.
• Certification as a Library Technician will be considered an asset.
• Library experience would be considered as asset.
• Must be able to work on weekends.

Why Windsor?

Forward. Together. — Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment, state‑of‑the‑art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.

Physical Demands:

• The physical demands analysis associated with this job indicates a light level of work;

NOTE:

• Only those applicants selected for an interview will be acknowledged
• We offer a smoke-free office environment
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
• The Corporation of the City of Windsor is an Equal Opportunity Employer.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.