Library Assistant

Government of Yukon; Whitehorse; Remote; CAD 43,000 - 50,000; Full time

Job summary

Government of Yukon, Community Services, Yukon Public Libraries, located in Whitehorse, is seeking two Library Assistants for two 6-month casual positions. Work as needed up to 75 hours bi-weekly in a diverse, service‑oriented library setting.

You will assist patrons with the catalogue, library website, and equipment; provide customer service and circulation support; and may offer administrative help to Yukon Public Libraries as required, with an emphasis on customer experience and teamwork.

Qualifications

• Experience providing client service in a fast-paced customer-focused environment.
• Experience assisting members of the public with basic questions, other information and/or technology related needs.
• Experience using various computer software (e.g. MS Office, Internet, e-mail).
• Experience working in a library and familiarity with an Integrated Library System (ILS) is considered an asset.

Responsibilities

• Assist members of the public with the catalogue, library website, and equipment such as the printer and scanner.
• Provide customer service, circulation, and other support services to Whitehorse Library patrons.
• Provide administrative and other support to Yukon Public Libraries as needed.

Skills

Client service

Public assistance

MS Office

Integrated Library System

Tools

MS Office

Internet

Email

Job description

Government of Yukon -> Community Services - Regulatory Consumer Services - Yukon Public Libraries

Location

Whitehorse, YT Y1A 2C6 CA (Primary)

Job Type

Casual

End Date

23 April 2027

Full/Part Time

Full-time

Standard Hours Bi-weekly

75

Classification

AR06

$31.55 - $36.45

Union

OTH

Days Off

As Per Rotation

Travel

10%

Admissibility

Open to all Candidates, Preference - Canadian Indigenous Ancestry, Preference - Yukon First Nations ancestry

This competition is open to all candidates who meet the above noted Admissibility. A hiring preference will apply for qualified candidates of Canadian Indigenous ancestry, with a priority for qualified Yukon First Nation candidates. This initiative is in support of Yukon government’s goal for a representative public service. For more information on the hiring preference visit www.yukon.ca/hiring-preference .

Job Summary and Requirements

This posting is for two 6-month casual positions. Working as needed up to 75 hours bi-weekly.

Who we are:

As the Yukon government’s most diverse department, Community Services has a place for you. Under the Community Services umbrella, there are 18 unique branches where you can apply your skillset. All branches strive to empower communities to be vibrant, healthy, and sustainable. Community Services develops our team and invests in people so together we can equip Yukon communities with the tools and knowledge to foster a higher quality of life for all Yukoners.

The role of a Community Services employee reaches across the territory. Your strong will to better your community will empower Yukoners to lead healthy, productive, and resilient lives through accessible and integrated programs.

About the branch:

Yukon Public Libraries operates 15 public libraries in communities throughout the Yukon, including the administrative center at the Whitehorse Public Library. Yukon Public Libraries support the growth and development of Yukon people, associations and communities through a public libraries network by providing community education, information, culture and recreation opportunities and resources for life-long learning and an educated, informed and healthy public.

About the job:

The Library Assistant (LA) is an integral part of a diverse team of around 25 including: librarians, library technicians, and other library support staff. LAs are responsible for assisting members of the public in using library resources such as the catalogue, library website, and equipment such as the printer and scanner. LAs main priority is providing customer service, circulation, and other support services to Whitehorse Library patrons, and may from time to time provide administrative and other supports to Yukon Public Libraries in general.

For more information about the role, please contact: Alison Lindsay, Circulation Librarian at [e-mail] .

For more information about the organization and recruitment process, please contact: Brooke Schmidt, Human Resource Consultant II at [e-mail] .

Essential Qualifications:

• Experience providing client service in a fast-paced customer-focused environment
• Experience assisting members of the public with basic questions, other information and/or technology related needs
• Experience using various computer software (e.g. MS Office, Internet, e-mail)
• Experience working in a library and familiarity with an Integrated Library System (ILS) is considered an asset.

Candidates who have education, training, and/or experience equivalent to the above qualifications may be equally considered.

Desired Knowledge, Skills, and Suitability:

These are competencies and/or job specific proficiencies that are effective to be successful in the role and may be assessed during the recruitment process.

• Ability to conduct detail-oriented work and manage conflicting priorities in a busy environment
• Ability to work as part of a team
• Competence in various computer applications (e.g. MS Office, MS Teams, e-readers) and adaptable to ever-changing technologies.
• Ability to provide excellent customer service experience to a wide-ranging public
• Advanced communication and interpersonal skills
• Ability to troubleshoot a variety of computer software programs
• Ability to perform routine tasks with accuracy in an environment with constant interruptions

Job Requirements:

• Hours include various evening and weekend shifts.
• This position involves standing, bending, lifting, and/or reaching.