Library Clerk V – Access Services – Patrick Power Library (Bargaining Unit 179)

Saint Mary’s University; Halifax; On-site; CAD 43,000 - 51,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Pension plan

Vacation

Holiday closure

Summer hours

Transit pass

Job summary

Saint Mary’s University in Halifax’s Patrick Power Library is seeking a Library Clerk V - Access Services to join our team on a permanent, full-time basis.

Under the direction of the Manager, Access Services, you will direct student staff, manage service desk coverage, handle inquiries, process fines and holds in Banner, and coordinate with Novanet libraries while maintaining order and excellent customer service.

Qualifications

• Excellent customer service skills with attention to details and accuracy.
• Strong organizational skills and ability to function independently and as part of a team.
• Excellent communication skills.

Responsibilities

• Directs and coordinates the work of Student Assistants.
• Organizes the full-time access services staff to initiate the interview/hiring process of Student Assistants.
• Handles inquiries and problems of a non-routine nature referred by staff.
• Communicates with patrons in person, by telephone, email, text messaging service and/or correspondence.
• Assigns staff to hourly shifts on the service desk, following pre-determined library hours and by considering how many staff are needed at various times.
• Ensures that the service desk has an assigned staff member and backup, and that meals, breaks, holidays, exam periods and unusual circumstances are covered.
• Coordinates Access Services staff in the compilation of the registrar's list, a listing of students who have outstanding books or considerable fines at libraries within Novanet.
• Adds and removes the charges and holds on the student's University Banner account.
• Collects records of fines paid daily; checks against a daily report generated by Financial Services.
• Charges out, discharges and renews library laptops.
• Separates and distributes items with Holds and materials being returned from/to Novanet and Public libraries.
• Maintains Stacks, gathers Pick-ups, ensures returned items are sensitized, and prepares book/periodical trucks for re-shelving.
• Operates cash register and handles Point-of-Sale transactions.
• Refunds deposit on outdated Photocopy cards, processes In-Coming and Out-Going faxes.
• Checks patron identification.
• Notifies campus security in cases of emergency such as power failure, medical emergency, robbery, or threatening confrontation.
• Desensitizes outgoing materials. Checks patrons' personal belongings for library materials when security alarm sounds.

Job description

Date Posted: September 2nd, 2026

Posting Deadline: September 16th, 2026

Department: Patrick Power Library

Type of Employment: Permanent, Full-Time

Group Affiliation: Bargaining Unit 179, Group 6 ($43,410- $51,418 annually)

At Saint Mary's University, you will be surrounded by a talented and dedicated team of professionals committed to accessibility, diversity, and the provision of a positive and supportive learning environment. We recognize the importance of the contribution and growth of each individual in the University's success. We are currently looking to fill the position of Library Clerk V - Access Services to join our Patrick Power Library team.

What we offer

As a team member at Saint Mary's, we are proud to offer many benefits. Some of these include:

• Competitive compensation
• Comprehensive benefits package
• Defined Contribution Pension plan
• Vacation
• Holiday closure
• Summer hour schedule
• Employee Transit EPass through Halifax Transit

Job Information and Responsibilities

Under the direction of the Manager, Access Services, the Library Clerk V will:

• Directs and co-ordinates the work of Student Assistants. Consults and co-ordinates with staff regarding student assistant assignments.
• Organizes the full-time access services staff to initiate the interview/hiring process of Student Assistants.
• Handles inquiries and problems of a non-routine nature referred by staff.
• Communicates with patrons in person, by telephone, email, text messaging service and/or correspondence.
• Assigns staff to hourly shifts on the service desk, following pre-determined library hours and by considering how many staff are needed at various times.
• Ensures that the service desk has an assigned staff member and backup, and that meals, breaks, holidays, exam periods and unusual circumstances are covered.
• Co-ordinates Access Services staff in the compilation of the registrar's list, a listing of students who have outstanding books or considerable fines at libraries within Novanet. Inclusion in this list leads to withholding of marks and transcripts. Verifies and adjusts charges owing to consortia libraries.
• Adds and removes the charges and holds on the student's University Banner account.
• Collects records of fines paid daily; checks against a daily report generated by Financial Services. Adjusts and removes charges and holds on the student's University Banner account by checking fines paid at the library and after notification of Library fines paid at the University's Service Centre.
• Charges out, discharges and renews library laptops.
• Separates and distributes items with Holds and materials being returned from/to Novanet and Public libraries.
• Maintains Stacks, gathers Pick-ups, ensures returned items are sensitized, and prepares book/periodical trucks for re-shelving. Double discharges completed trucks.
• Operates cash register and handles Point-of-Sale transactions.
• Refunds deposit on outdated Photocopy cards, processes In-Coming and Out-Going faxes.
• Checks patron identification.
• Follows emergency procedures when alarm system is activated.
• Notifies campus security in cases of emergency such as power failure, medical emergency, robbery, or threatening confrontation.
• Desensitizes outgoing materials. Checks patrons' personal belongings for library materials when security alarm sounds.

The Collective Agreement can be viewed here.

Experience and Education Requirements

To be the successful Library Clerk V you will have:

• University degree and one (1) year experience in an academic Library, or Library and Information Technician (LIT) diploma and (2) two years related library experience.
• Experience in directing, coordinating, and scheduling of casual staff is an asset.
• Excellent customer service skills with attention to details and accuracy.
• Strong organizational skills and ability to function independently and as part of a team.
• Excellent knowledge of MS Office, internet, and e-mail applications.
• Good working knowledge of an academic library and its resources.
• Excellent communication skills.

At Saint Mary's University equity and diversity are integral to excellence and enrich our community. As an institution committed to fostering an environment of inclusion and respect, we welcome applications from women, Indigenous peoples, racialized persons/visible minorities, persons with disabilities, persons of minority sexual orientation or gender identity and others who might contribute to the growth and enrichment of our community.