Community Library Assistant — Customer Service & Tech Help

Government of Yukon; Whitehorse; Remote; CAD 43,000 - 50,000; Full time

Job summary

Government of Yukon, Community Services, Yukon Public Libraries, located in Whitehorse, is seeking two Library Assistants for two 6-month casual positions. Work as needed up to 75 hours bi-weekly in a diverse, service‑oriented library setting.

You will assist patrons with the catalogue, library website, and equipment; provide customer service and circulation support; and may offer administrative help to Yukon Public Libraries as required, with an emphasis on customer experience and teamwork.

Qualifications

• Experience providing client service in a fast-paced customer-focused environment.
• Experience assisting members of the public with basic questions, other information and/or technology related needs.
• Experience using various computer software (e.g. MS Office, Internet, e-mail).
• Experience working in a library and familiarity with an Integrated Library System (ILS) is considered an asset.

Responsibilities

• Assist members of the public with the catalogue, library website, and equipment such as the printer and scanner.
• Provide customer service, circulation, and other support services to Whitehorse Library patrons.
• Provide administrative and other support to Yukon Public Libraries as needed.

Skills

Client service

Public assistance

MS Office

Integrated Library System

Tools

MS Office

Internet

Email

Job description

Government of Yukon, Community Services, Yukon Public Libraries, located in Whitehorse, is seeking two Library Assistants for two 6-month casual positions. Work as needed up to 75 hours bi-weekly in a diverse, service‑oriented library setting.

You will assist patrons with the catalogue, library website, and equipment; provide customer service and circulation support; and may offer administrative help to Yukon Public Libraries as required, with an emphasis on customer experience and teamwork.