Library and Information Assistant

British Columbia Institute of Technology; Burnaby; On-site; CAD 59,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Vacation days minimum 15 per year

Extended health & dental

Job summary

British Columbia Institute of Technology (BCIT) Burnaby campus seeks a temporary, full-time Library and Information Assistant to deliver core front-line library services in-person and virtually. The role covers circulation, student accounts, course reserves, and general information help at the reference desk, with supporting duties in metadata for digitization and Open Education projects.

Responsibilities include openings/closings, assisting faculty and staff, and coordinating with Technical

Qualifications

• Front-line library service experience preferred.
• Ability to assist students, staff and faculty.
• Familiarity with library systems like Banner and Sierra.
• Knowledge of copyright, FOI/Privacy regulations.

Responsibilities

• Provide counter services for library users and reference assistance.
• Manage circulation and student accounts; assist with course reserves.
• Support digitization projects and metadata creation; assist with interlibrary loans.
• Maintain physical collections and assist with events and workshops.

Skills

Customer service

Reference assistance

Communication

Teamwork

Education

Grade 12 plus Library/IT diploma

Driver’s license

Tools

Innovative Sierra

Banner

ID card production equipment

Job description

At BCIT , people are at the heart of everything we do. Guided by our People Plan , Caring for Our People. Strengthening BCIT Together., we are committed to creating an environment where employees can thrive, grow, and feel a genuine sense of belonging. We foster healthy and supportive workplaces, invest in learning and development, strengthen connections across our community, and empower innovation and transformation. With a competitive compensation package, work-life balance, and opportunities for professional growth, BCIT offers a workplace where your contributions matter and your career can flourish. It’s one reason we’ve been recognized as one of BC’s Top Employers for more than a decade.

Position Summary

BCIT’s Burnaby Library is seeking a temporary, full time (1.0 FTE ) Library and Information Assistant. This position provides core front‑line library service in‑person and / or virtually including Circulation, Student Library Accounts, BCIT student identification cards, Course Reserves, general instruction on circulating equipment and technical support. Regularly uses and stays current on Banner, Integrated Library System (various modules), and digitization software such as Word Press. Answers general questions and supports librarians in providing information services and access to print and digital resources at the reference desk. Answers general copyright questions and provides copyright information/guidelines to faculty and staff. Maintains physical library collections, reserve collection and course outlines in print and digital form and conducts metadata creation for digitization projects such as Open Education. Provides assistance to Technical Services. Orders and maintains supplies for Burnaby library. Please note the hours for this role would be from 7:30AM – 3:30PM at the Burnaby campus (Mon – Fri). Must be available for shift work on evenings and weekends during library open hours.

Duties & Responsibilities

Conducts duties as they pertain to Information Services, such as:

• Provides counter services for students, staff and faculty.
• Answers general information questions and provides reference assistance to local and distance users in multiple modalities, and settings using a wide range of resources in varying formats.
• Accessing library materials/equipment, managing library accounts, room bookings
• Supports/liaises with faculty and librarians for creating and maintaining the course reserve collection and materials.
• Supports faculty in the maintenance and creation of course outlines.
• Fulfill alumni and other institutions requests for historical course outlines.
• Processes library materials, serials/journals, claims missing or late issues.
• Maintains physical collections: shelving, removing weeded items, collection inventory, damaged items needing repair.
• Supports other library departments such as interlibrary loan (materials handling);Technical Services; Marketing, assists with displays and events; Media Works, assists with equipment demonstrations; assists librarians with monthly day‑care story time.
• Responsible for opening and closing the library and works independently evenings and weekends.
• Maintains records in Library Information System, Banner and AMAG .
• Refers and assists students to access BCIT’s student services departments and to navigate the campuses.
• Creates and distributes student identification cards as per institute standards.
• Liaises with Campus Safety and Security over lost cards.

Supports Technology services, including:

• Provides back‑up for Media works specialists assisting students with frequently used equipment such as 3D printers and AR/VR equipment both in person, remotely, and at events/demos.
• Demonstrates how to use equipment such as iPADs, laptops, printers, copiers and scanners.

Conducts Digital Services tasks by:

• Scanning and digitizes BCIT’s historical course outline collection, adding metadata tags and uploading to information and archival digital repositories;
• Digitization and conversion of documents to be uploaded to Open Education platforms using Wordpress and other electronic publishing services.

Supports the Financial administration of various tasks, such as:

• Assisting students with card balances and online credit financial transactions in the Papercut printing system.
• Cash/electronic collection of fines/fees,
• Performs daily cash balancing and reconciles cash balance for bank deposits.
• Liaises with Finance Dept. regarding library fines/fees on student accounts.
• Reconciles library procurement cards, and invoices against Cognos reports.

Other Administrative duties include:

• Manages office supplies for all campus libraries.
• Supports the PS Supervisor with copyright access and permissions for the institute.
• Statistics – maintains circulation, collections and library usage statistics.
• Collaborates with Facilities, Logistics, and Security re building maintenance and safety & security issues.
• Manages room bookings for group study in the institute and events in the library.
• Performing other clerical duties e.g. word processing, spreadsheet preparation, desktop publishing, searching the internet and databases, invoicing, photocopying, filing, email and booking of study rooms, as required.
• Reviews, maintains and ensures communication and consistency of library policies and procedures.
• Works collaboratively with colleagues in all Library departments and with other BCIT departments.
• Participates in library committees, meetings, training and events.
• Participates as fire wardens and as part of library emergency services plans.
• Provides emergency back‑up and vacation coverage at other campus libraries.

Undertakes related duties as assigned, consistent with the job grade of this position.

Qualifications

QUALIFICATIONS :

Definition: The qualifications section for this position was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT . The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.

Education:

• Completion of Grade 12, plus completion of a two-year Certified Library and Information Technology Diploma program.

License(s)/Certifications(s):

• Must hold a current valid BC Driver’s License.

Experience:

• Two years general experience, plus up to four years practical experience in a related library position.

Software/Computer Application(s) and Expertise:

• Experience with ID card production equipment.
• Ability to use information resources effectively from a variety of platforms and modalities.
• Ability to use iPAD, tablets, AR/VR, printers, scanners, computers, office software, library software, and circulating equipment.
• Knowledge and experience with automated library systems (such as Innovative Sierra) and student registration systems (such as Banner).
• Ability to use cash register including credit card transactions system.

Communication/Interpersonal Skills:

• Excellent interpersonal and customer service skills. Ability to deal courteously, tactfully, and discretely with library clients in a diverse and inclusive environment.
• Excellent verbal and written communication skills.
• Flexible and adaptive work style.
• Ability to plan, organize and manage workload, and projects efficiently and effectively.
• Ability to work under pressure with frequent interruptions and respond to multiple queries and demands.
• Able to work as a high‑functioning team member to meet numerous and conflicting deadlines.
• Keyboard skills of 50wpm.
• Attention to detail; errors impact internal and external stakeholders.
• Ability to make decisions independently and as a team member.
• Knowledge of Copyright, Privacy, and FOI / POP regulations.

Other Skills/Abilities:

• Ability to learn and use new software and library systems.
• Ability to learn and use evolving educational technology.
• Strong analytical reasoning and problem‑solving skills.
• Physical ability to move book trucks and lift equipment or materials of up to 15 kg.
• Works autonomously during evenings and weekends as required.
• Flexible for shift work.

Additional Information

Benefits – Why you’d love working with us

• Competitive pay
• Minimum of fifteen days of vacation prorated per year
• Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $325 if eligible!
• Defined benefit pension plan with employer contributions
• Access to most BCIT Flexible Learning courses free of charge
• Wellness and Employee Assistance programs
• Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
• Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part‑time. For more information on our generous benefits, !

BCIT is committed to equity, diversity, and inclusion and to promoting opportunities in hiring individuals who have been historically underrepresented in our workforce, BCIT , and the larger community. We strongly encourage Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2S/LGBTQIA+ to apply. While all qualified candidates are encouraged to apply, Canadian citizens and permanent residents will be given priority.

Accessibility is an integral part of BCIT’s commitment to equity and inclusion.

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).

Salary Range

Salary Range Salary Grade 7: $59,214 - $64,490 per annum.

Additional Salary Information

External hires are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. Salary prorated based on percentage and term of appointment.

Posting Category

Posting Category Administration

Department 2

Department 2 Library Services

Campus Location

Campus Location Burnaby campus

Bargaining Unit

Bargaining Unit BCGEU Support Staff

Job Status

Job Status Auxiliary in Temporary Appointment (BCGEU SS Only)

Required fields are indicated with an asterisk (*).

• * What is the highest level of education attained? Successful candidates may be required to submit official transcript(s) from the granting institution for verification.
  • GED
  • High School Diploma
  • Certificate
  • Diploma
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • PHD
• * How many years of experience do you have in this type of position?
  • 0-1
  • 1-2
  • 3-5
  • 6-9
  • 10+
• * New employees to BCIT are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. The salary is prorated based on percentage and term of appointment. Please select which statement best describes your situation:
  • I am a current BCIT employee, this is not applicable to my situation.
  • I am not a current BCIT employee and would be satisfied with placing at the minimum of the indicated salary range.
  • I am not a current BCIT employee and would not be satisfied with placing at the minimum of the indicated salary range.
• * All positions at BCIT require on campus presence at the applicable campus location(s). This means the successful candidate must be able to and willing to relocate to the Lower Mainland. Please select from the following that best describes your situation:
  • I currently reside in the Lower Mainland
  • I do not currently reside in the Lower Mainland, however I am willing and able to relocate if found to be the successful candidate
  • I do not currently reside in the Lower Mainland and I am unwilling to relocate