Level II Security Systems Technician
New Age Group
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Benefits offered by this job
Job summary
New Age Group is seeking a Level II Technician in Canada to lead complex installations and deliver high-quality security solutions for residential, commercial, and industrial customers. The role focuses on advanced troubleshooting, commissioning, and mentoring junior technicians to ensure all work meets manufacturer specifications and industry standards.
You will work on access control, video surveillance, intrusion systems, and fiber optics, driving QA inspections, customer training, and
Qualifications
- Minimum 5+ years of industry experience.
- Commercial security systems experience.
- Access control experience.
- Video surveillance experience.
- Structured cabling experience.
- Fiber optic experience.
- Advanced troubleshooting experience.
Responsibilities
- Provide technical leadership to field technicians and mentor junior staff.
- Lead complex installations, commissioning, and testing of security systems.
- Configure and commission access control and IP surveillance systems.
- Perform QA inspections and ensure compliance with New Age standards.
- Support fiber optics tasks including OTDR testing and certification.
- Coordinate project activities and ensure customer requirements are met.
- Provide customer training on systems and reporting functions.
- Review and document service and commissioning reports for turnover.
Skills
Tools
Job description
For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.
The Level II Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance, customer training, and mentoring junior technicians. This role requires an experienced technician capable of leading complex projects, resolving advanced technical challenges, maintaining high-quality workmanship, and ensuring all installations meet New Age standards, customer requirements, manufacturer specifications, and applicable industry regulations. Level II Technicians play a critical role in technician development, quality control, and customer satisfaction.
- Provide technical support to field technicians
- Assist with project planning and execution
- Mentor Apprentices, Labourers, Technician I, and Technician II personnel
- Review installation quality and workmanship
- Support commissioning and technical escalations
- Assist with manufacturer training initiatives
- Advanced troubleshooting of intrusion alarm systems
- Commission complex alarm installations
- Resolve communication failures
- Conduct ULC-related inspections and testing
- Support monitoring integrations
- Configure and commission complex access control systems
- Troubleshoot controllers, readers, and field devices
- Support enterprise-level deployments
- Verify system performance and functionality
- Conduct quality assurance inspections
- Configure and commission advanced IP surveillance systems
- Troubleshoot networked video systems
- Optimize camera layouts and performance
- Conduct surveillance system audits
- Verify recording retention and performance standards
Senior Technicians must be capable of:
- Fiber troubleshooting
- Fiber certification
- Fiber commissioning
- OTDR testing
- Interpreting OTDR results
- Diagnosing communication failures
- Documenting fiber deficiencies
- Commission newly installed systems
- Verify programming
- Verify customer requirements are met
- Conduct acceptance testing
- Perform final system verification
- Resolve deficiencies prior to customer onboarding.
Senior Technicians are responsible for:
- QA inspections
- Workmanship reviews
- Installation audits
- SOP verification
- Deficiency identification
- Corrective action recommendations
The Level II Technician acts as a quality gatekeeper before customer acceptance.
Provide customer training on:
- Access Control Systems
- Video Surveillance Systems
- Intrusion Alarm Systems
- Mobile Applications
- User Management
- Basic Troubleshooting
- System Reporting Functions
Review and complete:
- Service Reports
- Inspection Reports
- Commissioning Reports
- Certification Reports
- Deficiency Reports
- As-Built Documentation
- Customer Turnover Documentation
- Minimum 5+ years of industry experience
- Commercial security systems experience
- Access control experience
- Video surveillance experience
- Structured cabling experience
- Fiber optic experience
- Advanced troubleshooting experience
Level II Technicians are expected to demonstrate competency in:
- OTDR Testing
- Fiber Certification
- System Commissioning
- Complex Access Control Systems
- Enterprise Surveillance Systems
- Quality Assurance Inspections
- Customer Training
- Project Coordination
- Technical Escalation Support
- Advanced Troubleshooting
These competencies align with New Age's Level II Technician certification requirements.
Experience with:
- ICT
- Axis Communications
- Milestone XProtect
- CDVI
- Mircom
- DoorGuard
- UniFi Networking
- Working at Heights
- WHMIS
- Aerial Lift Certification (Scissor Lift)
- Aerial Lift Certification (Boom Lift)
- Valid Ontario Driver's License
- ULC Intrusion Certification
- ULC Protective Signalling Systems
- ATC Certification
- ICT Certification
- Axis Certification
- Milestone Certification
- Fiber Certification
- Manufacturer Technical Certifications
The Level II Technician is expected to:
- Mentor junior staff
- Verify field workmanship
- Review technician documentation
- Assist with technician evaluations
- Support technician development plans
- Promote safety and quality standards
- Enforce New Age Health & Safety policies
- Conduct Job Hazard Assessments
- Maintain safe work practices
- Lead by example
- Ensure PPE compliance
- Verify safe use of ladders and aerial lifts
- Report and correct unsafe conditions
Level II Technicians are expected to enforce all New Age installation standards.
Zip ties are not permitted on structured cabling installations.
Approved methods include:
- Velcro Straps
- J-Hooks
- Basket Tray
- Ladder Tray
- Approved Cable Management Systems
Level II Technicians are responsible for identifying and correcting non-compliant installations.
New Age offers structured progression opportunities:
Apprentice - Labourer - Technician I - Technician II - Senior Technician - Lead Technician
Senior Technicians are positioned for advancement into Lead Technician and Project Leadership roles.
The ideal candidate:
- Takes ownership of projects
- Leads by example
- Maintains high workmanship standards
- Enjoys mentoring others
- Has strong technical troubleshooting skills
- Is customer focused
- Is organized and accountable
- Demonstrates professionalism in all interactions
- Competitive compensation based on experience and certifications
- Company vehicle
- Company phone
- Paid manufacturer certifications
- Career advancement opportunities
- Health and dental benefits
- RRSP opportunities (where applicable)
- Ongoing technical training
- Leadership development
Join New Age and become a technical leader responsible for shaping the next generation of security systems professionals while delivering best-in-class solutions for our customers.
Reports to: Lead Technician/Operations Manager
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